Support HVAC customers through counter sales, phone service, and email communication as a Customer Service/Inside Sales Representative for Daikin Comfort Technologies.
This position serves prospective and established customers within Branch Operations. You will identify needs, answer questions, create solutions, and support accurate sales processing. The work includes customer communication, product information, orders, quotes, payments, and delivery coordination.
Key Responsibilities:
- Provide customer service through walk-ins, calls, emails, and counter discussions
- Process orders, purchase orders, quotes, payments, and delivery dates
- Recommend alternate products based on cost, availability, or specifications
- Educate customers about HVAC product features, terminology, and benefits
- Coordinate shipments, returns, warranties, and customer problem resolution
Requirements:
- Five-plus years of progressive sales and customer service experience preferred
- Five-plus years of HVAC industry experience preferred
- High school diploma or GED equivalent; some college preferred
- Microsoft Office and database application working knowledge
- Ability to operate a forklift safely when assisting warehouse operations
Apply customer service, HVAC product knowledge, and accurate sales processing to support Daikin branch customers and operations.
