At a Glance
- Tasks: Lead technical services, ensuring quality standards and guiding technicians in the field.
- Company: Join a reputable company focused on HVAC/R solutions and customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to mentor technicians and grow within a dynamic team.
- Why this job: Make a real impact by ensuring top-notch service delivery and customer trust.
- Qualifications: 10+ years in HVAC/R, valid Ontario certifications, and strong technical skills required.
The predicted salary is between 72000 - 88000 $ per year.
- POSITION TITLE: Technical Services Lead (TSL)
- DEPARTMENT/DIVISION: Service Division
- Reports to: VP of Operations
- Supervises: N/A
POSITION OVERVIEW
The Technical Services Lead is responsible for ensuring that the services delivered by DAEL meet the company’s technical and quality standards.
This office-based role reviews completed field work, provides technical guidance to technicians, ensures service tickets are accurate and complete, and develops quotations based on technician findings and recommendations.
The Technical Services Lead serves as a critical link between completed field work and final customer invoicing, helping ensure technical quality, accurate documentation, and timely identification of follow-up work.
RESPONSIBILITIES
- Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
- Correspond with technicians to clarify any technical information
- Report quality issues or concerns to management, work through resolutions when applicable/directed
- Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers’ long-term goals
- Extract pull-through work from service calls and preventative maintenance visits
- Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
- Develop meaningful relationships with customers to encourage trust and loyalty
- Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
- Follow up with customers on quoted work and coordinate with service team if approved
- Stay current with changing industry standards
- Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
- Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
- Work with management to meet company goals and deliverables
- MINIMUM QUALIFICATIONS
Education, Licensing & Experience
- Valid Ontario 313A Refrigeration and Air Conditioning Systems Mechanic Certificate of Qualification in good standing.
- Valid Ontario G1 Gas Technician Certificate in good standing.
- Minimum ten (10) years of hands-on field experience in commercial and/or industrial HVAC/R and mechanical service.
- Demonstrated advanced technical knowledge and ability to diagnose complex HVAC/R and combustion equipment and provide technical guidance to field technicians.
- Experience scoping and quoting HVAC/R and mechanical repair, replacement and retrofit work, including estimating labour and material requirements.
- Experience using field service management software (e. g., Build Ops) to review service tickets, equipment history, labour, materials, documentation and job information.
- Strong working knowledge of applicable Ontario codes, regulations and industry standards.
- Valid Ontario driver’s licence.
- PREFERRED QUALIFICATIONS
- Industrial HVAC/R and combustion experience.
- Previous experience mentoring or providing technical support to field technicians.
- Strong communication, organization and computer skills.
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Technical Services Lead in Vaughan employer: Dael Thermal Group
Dael Thermal Group Inc. is an exceptional employer located in Concord, Ontario, offering a dynamic work environment for skilled tradespeople in the industrial HVAC sector. With competitive wages, comprehensive benefits, and opportunities for professional development, employees can thrive while working on diverse projects alongside experienced technicians. The company fosters a safety-focused culture and values inclusivity, making it a rewarding place for those seeking meaningful employment in a supportive team atmosphere.
