Elevate your career as a Technical Services Lead at DAEL, ensuring the highest technical and quality standards for HVAC/R services. This office-based position is vital in reviewing service work and guiding technicians.
As a Technical Services Lead, you will manage service tickets and provide essential support to field technicians, ensuring documentation accuracy and customer satisfaction. Your role focuses on developing comprehensive quotations based on findings, while helping to foster strong customer relationships and trust throughout the process.
Key Responsibilities:
- Review service tickets for accuracy and compliance
- Collaborate with technicians on technical inquiries
- Report and resolve quality issues with management
- Prepare quotes reflecting technician assessments
- Identify follow-up opportunities from service calls
Requirements:
- Valid Ontario 313A Refrigeration Certificate
- 10+ years of HVAC/R field experience
- Advanced technical knowledge in HVAC/R systems
- Proficient in field service management software
- Strong understanding of Ontario codes and regulations
Leverage your technical expertise and customer service skills as a Technical Services Lead at DAEL.
Technical Services Lead in HVAC/R in Vaughan employer: DAEL Thermal Group Inc.
Dael Thermal Group Inc. is an exceptional employer for skilled tradespeople, offering a competitive wage structure and year-round employment in a supportive CLAC union environment. With a strong focus on professional development and safety, employees have the opportunity to work on diverse industrial HVAC projects while collaborating with experienced technicians. Located in the GTA, the company fosters a culture of inclusivity and accessibility, making it an ideal workplace for those seeking meaningful and rewarding careers in the HVAC industry.
