Account Manager in Ottawa

D&A Business Management Solutions is a leading Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management (ERP) software solutions for small to medium businesses.

Since 1993, D&A has supported over 400 companies across Canada with expertise in Sage and Acumatica.

Headquartered in Ottawa, ON, the company offers comprehensive services in ERP, Customer Relationship Management (CRM), and Human Resources Management (HRMS), ensuring tailored solutions to meet diverse business needs.

Role Description

This is a full‑time on‑site role for an Account Manager located in Ottawa, ON.

The Account Manager will be responsible for managing client relationships, understanding client needs, and providing solutions with Sage and Acumatica products.

Daily tasks include developing strong client relationships, resolving client issues, providing product demonstrations, and collaborating with cross‑functional teams to ensure client satisfaction and business growth.

Who You’ll Work With

As a team member of the D&A Sales team, you are the face of D&A to our prospects and customers; their internal champion for the problems they need to solve.

As their champion you will align D&A technical resources to achieve your customer’s business outcome.

Our sales teams have a culture of team success, where you’ll collaborate and be supported by like minded sales professionals.

This role typically reports to the VP of Sales.

• What You’ll Do
• Prospecting and lead generation: Identifying potential clients through market research, networking, and targeted outreach to establish new business opportunities.
• Client relationship management: Building strong, long‑lasting relationships with clients, understanding their ERP needs, and providing personalized solutions to address their unique challenges.
• Advisory: Collaborating with clients to understand their challenges and goals and offer expert advice.
• Market research: Keep up‑to‑date with technology partner solutions, competing solutions and competitor strategies.
• Proposal development: Preparing proposals and presentations that showcase our ERP products and advisory services, tailored to each client’s requirements.

Collaborative teamwork: Partnering with our internal teams to ensure seamless execution of our ERP solutions for our clients.

Qualifications

• Client relationship management and customer service skills.
• Experience in selling ERP solutions, min. 3 years.
• A strong understanding of accounting solutions, business solutions, e‑commerce, ERP or CRM in a sales capacity is essential.
• Experience managing and closing complex sales cycles, including negotiating pricing and contractual terms to close a sale.
• Proven experience in business development.
• Strong communication skills in both English and French, written and spoken, presentation, and negotiation skills.
• Ability to understand client needs and provide tailored solutions.
• Enjoy learning technology and can translate that into value for prospects.
• Results‑oriented mindset with the ability to work independently and meet or exceed sales targets.
• Project management skills and ability to work collaboratively with cross‑functional teams.
• Bachelor’s degree in Business Administration, Management, or related field.
• What You’ll Be Measured On
• Driving revenue by meeting and/or exceeding sales quota on a monthly, quarterly and annual basis.
• Our Offer

Attractive compensation.

• Performance‑based bonus system.
• Comprehensive training in products and sales techniques.
• Next Steps

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day.

Please send your Resumé.

• Seniority Level
• Mid‑Senior level
• Employment Type
• Full‑time
• Job Function
• Sales and Business Development
• Industries
• Software Development
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