At a Glance
- Tasks: Support and troubleshoot enterprise identity services using PingFederate and related technologies.
- Company: Join Cyderes, a Great Place to Work® Certified™ company focused on security.
- Benefits: Comprehensive medical insurance, hybrid work model, and professional development opportunities.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact in cybersecurity while working with cutting-edge identity management solutions.
- Qualifications: 5-7 years of IT support experience with strong knowledge of IAM and PingFederate.
The predicted salary is between 82800 - 101200 $ per year.
We Help the World Be Everyday Ready™ Today's threatscape is relentless.
So are we.
At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools.
Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality.
Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
Great Place to Work® Certified™
About the role
We are seeking an experienced Senior IT Support Analyst with strong hands-on expertise in Ping Federate and Ping Identity technologies.
This role will focus on supporting, administering, and troubleshooting enterprise Single Sign-On (SSO), authentication, and identity federation platforms.
The successful candidate will provide production support, resolve complex authentication issues, and ensure the stability and security of enterprise identity services.
Participation in an on-call rotation is required.
Responsibilities
- Fixed Term Contract 3 Months with possible extension.
- Administer, configure, maintain, and troubleshoot Ping Federate in enterprise production environments.
- Support SSO and identity federation using SAML 2.0, OAuth 2.0, and Open ID Connect (OIDC).
- Configure and troubleshoot Ping Federate Id P/SP connections, authentication adapters, policies, and integrations.
- Support integrations with Active Directory, LDAP, Microsoft Entra ID, and enterprise applications.
- Investigate authentication failures, token issues, certificate errors, and federation outages.
- Provide Level 2/Level 3 production support, incident management, and root cause analysis.
- Perform platform upgrades, patches, configuration changes, and system health monitoring.
- Collaborate with IAM, security, and infrastructure teams to improve platform performance and reliability.
- Maintain technical documentation and support disaster recovery and change management activities.
Requirements
- 5–7+ years of experience in IT application support, IAM, or enterprise authentication.
- Strong hands‑on Ping Federate administration, configuration, and troubleshooting experience.
- Solid knowledge of SAML 2.0, OAuth 2.0, OIDC, and enterprise SSO.
- Experience with Ping Federate federation connections, authentication policies, and application integrations.
- Working knowledge of UNIX/Linux, Active Directory, LDAP, and Microsoft Entra ID.
- Experience with JSON, Power Shell, Git, and regular expressions.
- Strong production support, incident management, and troubleshooting skills.
- Bachelor's degree, technical certification, or equivalent experience.
- Experience with Ping Access, Ping Directory, or Ping One.
- Experience with Ping Federate upgrades, migrations, and high‑availability environments.
- Knowledge of PKI, certificates, encryption, networking, and security protocols.
- Experience supporting large‑scale enterprise IAM environments.
WHY CYDERES?
Benefits that go beyond the basics, we support our people so they can do their best work.
- Medical Insurance - Employee + dependents covered
- Life Insurance - Protection for what matters most
- Hybrid Work Model - 2–3 days in office
- Maternity & Paternity Leave - Time for the moments that matter
- Paid Time Off - PTO + sick & casual leave
- Bereavement & Volunteer Time - Give back to your community
- Professional Development - Reimbursement program
- Linked In L&D Platform - Thousands of courses at your fingertips
- Mobile Phone Reimbursement - Stay connected, on us
Cyderes is an Equal Opportunity Employer (EOE).
Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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Ping Engineer: IT Support Analyst in Montréal employer: Cyderes
At Cyderes, we pride ourselves on being a Great Place to Work® Certified™ employer, offering a supportive and dynamic work environment that empowers our employees to excel. With a strong focus on professional development, including reimbursement programs and access to thousands of courses through LinkedIn's L&D platform, we ensure our team members have the resources they need for growth. Located in a hybrid work model, our employees enjoy a balanced lifestyle with comprehensive benefits, including medical insurance, paid time off, and opportunities to give back to the community.
