Lead guest services and accommodations at Castle Mountain Resort in Southwestern Alberta, overseeing reservations, service delivery, and two closely linked teams on-site.
This senior manager directs Accommodations and Guest Services, including their Supervisors. You will manage reservations performance, occupancy, service standards, staffing, and cross-departmental coordination. The role spans booking channels, guest communications, front-desk delivery, and operational reporting.
Key Responsibilities:
- Supervise Accommodations and Guest Services Supervisors
- Lead recruitment, onboarding, training, and seasonal staffing plans
- Oversee reservations, occupancy, ADR, and booking pace
- Coordinate arrivals, departures, special requests, and service recovery
- Prepare reporting on revenue, staffing, and guest satisfaction
Requirements:
- Five-plus years leading hospitality, resort, or reservations operations
- Experience supervising supervisors or multiple teams
- Knowledge of property management and booking systems
- Experience managing rate strategy and reservations metrics
- Legal entitlement to work in Canada
Bring hospitality leadership, reservations expertise, and guest-service judgment to Castle Mountain Resort's remote mountain operation.
Guest Services and Accommodations Manager employer: CWSAA
As a Vehicle Maintenance Supervisor at our resort, you will be part of a dynamic team that values hands-on leadership and technical expertise. We offer a supportive work culture that encourages professional growth through ongoing training and development opportunities, all while enjoying the beautiful surroundings of our resort location. Join us to make a meaningful impact on our fleet operations and contribute to an exceptional guest experience.
