Elevate customer satisfaction as an Estimator and Customer Experience Specialist. This role combines technical expertise in collision repair with exceptional customer service, ensuring clear communication and accurate repair estimates.
In this pivotal role, you will provide top-notch customer support while preparing meticulous repair estimates. Utilize tools like Mitchell and Audatex, educate clients about the repair process, and maintain detailed communication throughout each project. Your technical understanding will be critical as you navigate insurer requirements and manage office operations seamlessly.
Key Responsibilities:
- Prepare detailed and accurate repair estimates using specialized software
- Educate customers about repair procedures and set expectations
- Inspect vehicles and document damage throughout the repair process
- Communicate scheduling updates and claim details to customers
- Schedule appointments for appraisals, repairs, and rentals
Requirements:
- 3-5 years of collision estimating experience
- Strong customer service or administrative background
- Proficiency in automotive estimating software
- Understanding of insurer processes and terminology
- Valid Driver's Licence
Support customers in a rewarding environment while utilizing your estimating skills and technical knowledge.
Estimator and Customer Experience Specialist in Port Colborne employer: Csn-Collision-1
CSN Collision is an exceptional employer that prioritizes the growth and development of its team members while fostering a supportive and inclusive work environment. Located in Hamilton, the Intact Service Centre offers competitive pay, health benefits, and a casual dress code, all within a culture that values teamwork and high performance. With a commitment to ongoing training and career pathways, employees can thrive in their roles and contribute to the success of a leading network of collision repair facilities across Canada.
