The Crystal Lodge is seeking a Night Supervisor – Hotel to join the team mid-December 2026.
Duties of the position include:
- Coordinate, assign, and review the daily operational activities of night auditors.
- Establish overnight work schedules, procedural checklists, and streamline overnight workflows.
- Train junior night auditors in property management systems (PMS), financial audit practices, hotel safety procedures, and company guest policies.
- Compile, balance, and verify complex daily revenue documentation, room updates, tax logs, and general ledgers.
- Resolve escalated work-related problems and manage high-level guest complaints, property claims, or overnight emergencies independently.
- Prepare and submit end-of-day progress reports, occupancy breakdowns, and financial audit logs directly to senior management.
- Requisition necessary front office supplies and coordinate basic facility maintenance or repair orders with overnight engineering (housekeeping/maintenance) team.
- Perform the same duties as the workers supervised during high-volume periods or overnight staffing shortages.
This role requires the supervision of one other employee.
To advance in the recruitment process, you must possess the following:
Education:
- Completion of secondary school is required. A college diploma or vocational certificate in hotel hospitality management or accounting is a preferred asset.
Experience:
- Minimum of 1 to 2 years of experience within hotel guest services or night auditing is required. Prior supervisory experience is strongly preferred.
Language:
- English is the primary required language for this safety-sensitive, front-facing customer role. Other languages are an asset but not required.
Technical Skills:
- Strong working knowledge of hotel property management systems, such as RDP, Cloudbeds or RoomKey, alongside intermediate skill in spreadsheet application.
Benefits that come with this position are:
- Dental plan
- Health care plan
- Vision care benefits
- Paramedical services coverage
Night Audit Supervisor in Ottawa employer: Crystal Lodge &
The Crystal Lodge is an exceptional employer that fosters a supportive and dynamic work culture, perfect for those looking to grow in the hospitality industry. With opportunities for professional development and a focus on teamwork, employees enjoy a rewarding environment where their contributions are valued. Located in the beautiful surroundings of Canada, the lodge offers unique advantages such as flexible scheduling and a commitment to employee well-being, making it an ideal place for passionate individuals to thrive.
