At a Glance
- Tasks: Engage with members, provide exceptional service, and promote a welcoming gym atmosphere.
- Company: Join Crunch Fitness, where fitness meets fun in a vibrant community.
- Benefits: Opportunities for advancement, training, bonuses, and employee discounts.
- Other info: Dynamic team environment with a focus on personal growth and community.
- Why this job: Inspire others to achieve their fitness goals while growing personally and professionally.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 18900 - 23100 $ per year.
Benefits
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Company parties
- Employee discounts
HERE WE GROW AGAIN!
Come join us and become part of the greatest growth story to ever be told in the fitness industry.
Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits.
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Working at Crunch is more than a job.
It's an opportunity to inspire others to reach their fitness goals.
Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Position Overview
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community.
If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.
Are you ready to be a part of a team that values excellence and supports personal and professional growth?
Responsibilities
- Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
- Exceed personal sales goals by leveraging effective sales techniques and strategies.
- Demonstrate unwavering integrity and adherence to company core values in all interactions.
- Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
- Foster a welcoming environment for co-workers, members, and guests at all times.
- Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
- Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
- Maintain a clean facility and promptly address member requests and issues.
- Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
- Effectively communicate special events, club services, programs, and schedules to members and guests.
- Serve as an expert on all aspects of club facilities, services, and operational hours.
- Required Skills & Experience
- Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
- Effective communication skills, both written and verbal.
- Strong customer service orientation with a commitment to exceeding expectations.
- CPR/AED certification required (can be obtained within 30 days of hire).
- A basic criminal background check will be required to be completed prior to starting your employment with Crunch.
This is to ensure a safe and secure environment for all employees and members.
Physical Requirements
- Ability to lift or move up to 50 lbs.
- Prolonged standing and walking required for daily duties.
- Our Core Values
- Communication is Key - Clarity and transparency with our processes and expectations
- Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
- All In, All The Time - We give 100% without hesitation
- Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
- Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community
Member Services Rep in Hamilton employer: Crunch Fitness
Crunch Fitness is an exceptional employer that fosters a vibrant and supportive work culture, perfect for passionate fitness professionals looking to make a difference. With ample opportunities for career advancement, ongoing training, and a flexible schedule, you'll thrive in a dynamic environment while leading a diverse team across multiple locations in Mississauga. Join us to inspire others and grow within one of the most exciting fitness communities around!
