Manage customer orders and technical questions as a Customer Service Representative on Crossroads C&I's order desk in Coquitlam. Apply three years of wholesale distribution experience.
Crossroads C&I seeks an experienced Customer Service Representative and Inside Sales Representative for a permanent Coquitlam opening. You will support contractors, installers, suppliers, and established customers. Success requires attention to detail, customer focus, mechanical aptitude, interpersonal skills, and professional communication under pressure.
Key Responsibilities:
- Take customer orders by phone, email, and in person
- Interpret customer requests, directions, and schedules accurately
- Answer technical and product-related customer questions
- Enter orders and customer requirements into the computer system
- Monitor shipments, prepare quotes, and process returns
Requirements:
- Three years' order desk experience in wholesale distribution
- Detail-oriented and customer-focused approach
- Mechanical aptitude and strong interpersonal skills
- Ability to maintain professional behavior under pressure
- Ability to build lasting customer relationships
Use order management, product knowledge, and customer service skills to support Crossroads C&I customers in Coquitlam.
Order Desk Customer Service Representative in Coquitlam employer: Crossroads C&I
At Crossroads C&I, we pride ourselves on being a recognized 'Great Place to Work' where your contributions are valued and rewarded. Our diverse and inclusive work culture fosters innovation and integrity, providing you with ample opportunities for personal and professional growth. With competitive compensation and a comprehensive benefits package, including medical, dental, and an employee assistance program, we ensure that our employees' well-being is a top priority as we drive the future of energy-efficient building materials.
