At a Glance
- Tasks: Welcome guests, manage reservations, and provide top-notch customer service.
- Company: Join a vibrant hotel team dedicated to guest satisfaction.
- Benefits: Competitive pay and benefits as per collective agreement.
- Other info: Work on-site in a dynamic environment with opportunities for growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: 1-2 years of experience in customer service and strong communication skills.
The predicted salary is between 2025 - 2475 $ per month.
- OVERVIEW
- LANGUAGES
- English
EDUCATION
- Secondary (high) school graduation certificate
- or equivalent experience
EXPERIENCE
- 1 year to less than 2 years
- ON SITE
Work must be completed at the physical location. There is no option to work remotely.
RESPONSIBILITIES
- TASKS
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i. e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
BENEFITS
- FINANCIAL BENEFITS
- As per collective agreement
Front Desk Agent employer: Crest Hotel
Crest Hotel offers a supportive work environment where employees can develop their skills in customer service and hospitality. The company values teamwork and provides opportunities for professional growth within the hotel industry. Employees benefit from financial agreements as per collective agreements, ensuring fair compensation.
We think you need these skills to ace Front Desk Agent
Communication Skills
Problem-Solving Skills
Time Management
Adaptability
Organizational Skills
Flexibility
Teamwork
