At a Glance
- Tasks: Support business operations and resolve technical incidents in a dynamic IT environment.
- Company: Join CACEIS, a leading asset servicing banking group with a global presence.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities to work internationally.
- Why this job: Be part of a team that ensures smooth operations and enhances system performance.
- Qualifications: Strong problem-solving skills and a passion for IT support.
The predicted salary is between 79826 - 97565 $ per year.
CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.
As part of its growth, CACEIS is looking for IT production support analyst to support its follow the sun operations in Canada on many business areas (Fund services & administration, Custody & Cash Clearing)
IT production analyst will work side by side with the business support areas as well as their IT Lines headquarters (in Paris and Luxemburg for some).
They will often interact with the quality-of-service team (in charge of the overall production stability) as well as infrastructure & service providers and also data feeding vendors.
Main responsibilities
- Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
- Quality and support to solve technical incidents (Minor and major incident) for infrastructure support- and the related providers.
All of it in accordance with group processes and procedures.
- Monitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
- Monitor and test functionally the applications perimeter used in the business area.
- Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)
- Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
- Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
- Enrich procedures & documentation about production issues and resolved case. Keep processes around production support at his best possible efficiency.
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IT Production Support Analyst in Montréal employer: Crédit Agricole
CACEIS offers a dynamic and collaborative work environment where IT production support analysts can thrive. With a strong focus on employee growth, the company provides ample opportunities for professional development while fostering a culture of teamwork and innovation. Located in Canada, CACEIS supports a diverse range of clients and encourages its employees to engage with international teams, enhancing their skills and experience in a global context.
