Join CACEIS as a Client Services Officer in the Digital Client Services Department, providing expert support for the OLIS platform. Engage with clients through various channels and enhance their experience with our digital tools.
As a key member of CACEIS, you will act as the primary contact for clients, managing inquiries and ensuring seamless communication. Your role involves client onboarding, supporting changes related to data tools, and documenting cases in our CRM. Work collaboratively across multiple teams to improve workflows and enhance client satisfaction.
Key Responsibilities:
- Act as initial point of contact for client inquiries
- Manage and document client cases in CRM system
- Support client onboarding and data tool adjustments
- Provide OLIS demonstrations and client training
- Ensure compliance with CACEIS quality and risk guidelines
Requirements:
- Strong communication skills in English
- Client-centric approach to service delivery
- Experience managing customer inquiries effectively
- Ability to work independently and collaborate
- Familiarity with digital tools and CRM systems
Bring your expertise in client services to elevate support for CACEIS clients using the OLIS platform.
CACEIS Client Services Officer Role in Montréal employer: Crédit Agricole
Crédit Agricole CIB Canada is an exceptional employer that values its employees by fostering a collaborative and inclusive work culture. Located in the vibrant city of Montreal, the company offers competitive benefits, opportunities for professional growth, and a commitment to compliance and accuracy in payroll processes, making it a rewarding place for those looking to make a meaningful impact in their careers.
