This range is provided by Creative Circle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$50.00/hr - CA$60.00/hr
Direct message the job poster from Creative Circle
Overview
Our FI client is looking for a Conversation Designer to join their team. This will be a 12+ month, full‑time engagement with 4 days per week onsite downtown.
Responsibilities
- Work on a multi‑year initiative to refresh and modernize the client's IVR strategy and capabilities.
- Define and document relevant client journeys.
- Refresh conversation design/voice channel standards and best practices.
- Create and implement a structured conversation framework for mapping, specifying, and documenting prompts and complex call flows (including error handling, clarifications, routing and transfers).
- Collaborate with Advice Centre Platforms colleagues to ensure that the conversation framework accommodates all relevant business and technical requirements.
- Use the conversation framework to implement call‑flow scripts in the IVR system.
- Create call‑flow scripts that enable and support the successful completion of identified, validated client journeys, fully aligned with brand guidelines.
- Assess the performance of in‑prod call‑flow scripts with colleagues and fine‑tune scripts (prompts, intents, flow logic) as needed.
Must Haves
- Expertise with Jira / Confluence, Mural, and potentially Figma.
- 5–6 years of experience creating content for enterprise voice platforms or experiences.
- Fluency in both Canadian English and French (conversational level).
- Strong presentation and communication skills for customer interactions.
Seniority Level
Not Applicable
Employment Type
Contract
Job Function
Writing / Editing
Industries
Financial Services
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Content Writer (Conversation + AI) in Toronto employer: Creative Circle
Creative Circle is an exceptional employer located in the vibrant heart of Midtown Toronto, offering a dynamic work culture that fosters creativity and collaboration. As a Lead eCommerce Product Owner, you will have access to numerous growth opportunities, working alongside talented professionals in a supportive environment that values innovation and teamwork. With a focus on employee development and a commitment to achieving digital sales targets, this role provides a meaningful chance to make a significant impact in the eCommerce space.
