Support insurance customers remotely as a ClaimsAlert Agent using clear communication, active listening, and accurate claim documentation. Work from home full time.
At Crawford, this full time ClaimsAlert Agent role provides first contact for customers experiencing unexpected loss or incidents. You will gather claim details, reassure policyholders, and route claims accurately to insurance providers. The position requires frequent English communication and document preparation.
Key Responsibilities:
- Gather and document customer claim details accurately
- Provide immediate support and reassurance to policyholders
- Route claims to appropriate insurance providers
- Support customers across Canada during critical moments
- Work scheduled evenings, weekends, and statutory holidays
Requirements:
- One to two years of customer service experience
- Excellent verbal, written, and active listening skills
- Comfort using technology and learning software platforms
- Strong customer service, problem-solving, and critical-thinking skills
- Accuracy, multitasking ability, and professional empathy
Apply your customer service, communication, and claim documentation skills as Crawford's remote ClaimsAlert Agent supporting policyholders across Canada.
Remote ClaimsAlert Customer Service Agent in Québec employer: Crawford & Company
Crawford is an exceptional employer that prioritizes employee well-being and professional growth, making it an ideal place for a Payroll Associate to thrive. Located in Waterloo, Ontario, we offer a hybrid work environment, competitive compensation, and a comprehensive Total Rewards Package that includes performance-based incentives, retirement savings options, and generous time off. Our collaborative culture fosters respect and inclusion, empowering employees to make a meaningful impact while enjoying a balanced work-life experience.
