Senior Project Manager

The Sr. Project Manager at the Craft&Crew group of companies will be responsible for managing project lifecycles, ensuring timely and successful project delivery, and maintaining strong client relationships. This role will also include some duties in account management, resource planning, and invoicing support, working closely with cross-functional teams to ensure seamless execution of client projects.

Project Management Responsibilities

• Project Planning & Execution: Plan, estimate, and schedule projects and support tasks to meet deadlines and budgets.
• Resource Management: Coordinate the allocation of resources (e.g., developers, QA) to optimize efficiency and project delivery timelines. This includes the scheduling and approval of time off requests.
• Requirement Gathering: Collaborate with clients to gather and clarify project requirements, ensuring full understanding of client needs.
• Documentation: Create and maintain detailed project documentation, including briefs, status reports, and timelines.
• Support Triage: Oversee the triage of support requests, prioritizing and assigning tasks based on urgency and impact, ensuring timely resolution and clear communication with clients.
• Task Management: Oversee multiple projects, tasks, and client requests simultaneously, ensuring clear prioritization.
• Communication: Provide clear, consistent communication with managers and team members regarding project statuses, roadblocks, and solutions.
• Process Optimization: Adopt and improve internal project management tools and processes to enhance efficiency and project outcomes.
• Timeline & Milestone Tracking: Develop and maintain work plans, ensuring that project timelines are established, tracked, and met.

Account Management Responsibilities

• Client Relationship Building: Foster strong relationships with both new and existing clients to build trust and ensure long-term partnerships.
• Client Communication: Provide clear and frequent updates to clients on the status of their projects, including timelines, budgets, and any potential issues.
• Client Collaboration: Work closely with clients to identify their needs, translate them into actionable project plans, and ensure their expectations are met.
• Project Reporting: Conduct regular status meetings, prepare detailed progress reports, and communicate updates to stakeholders, including senior management.
• Upselling Opportunities: Identify opportunities for additional services or upgrades that align with client needs and propose solutions to expand client accounts.

Invoice & Financial Responsibilities

• Invoicing Assistance: Support the invoicing process by ensuring accurate tracking of project hours, milestones, and budget allocations.
• Budget Tracking: Assist in monitoring project budgets to ensure that invoicing aligns with work completed, and address any discrepancies.

Sales & Business Development

• Upselling: Identify and encourage upselling opportunities for existing clients to enhance their service package.
• New Business Development: Assist in securing new business opportunities through RFP responses, warm outreach, and participating in proposal development.

Additional Responsibilities

• PMP Certification: Hold or actively work towards obtaining a PMP (Project Management Professional) certification to enhance project management skills and align with industry standards.
• Quality Assurance: Ensure the quality of work delivered meets or exceeds client expectations on all projects and support tasks.
• Content Support: Occasionally assist with newsletters, social media content, and web updates as needed.
• Learning & Development: Proactively engage in self-directed learning to stay current on systems, tools, and relevant technologies used by the company.

Location: Craft&Crew is a remote-first company, but we require all staff to attend certain annual events and meetings in person. Candidates must already be located in Canada, ideally in Ottawa or Montreal.