Be a key player in customer support at CPKC as a Coordinator in Winnipeg, Manitoba. In this role, you will manage customer interactions, ensuring clear communication and effective resolution of inquiries and issues.
As part of CPKC's 24/7 Network Service Center, the Coordinator is pivotal for linking customers with internal resources. This full-time position requires a proactive approach to managing requests and handling service disruptions while keeping the customer experience at the forefront. Strong organizational skills and attention to detail are critical for success.
Key Responsibilities:
- Promptly respond to various customer inquiries
- Monitor and communicate shipment statuses effectively
- Investigate and resolve customer service issues
- Facilitate resolution by collaborating with internal teams
- Keep accurate records of customer interactions
Requirements:
- High school diploma; business-related education is a bonus
- Background in logistics or customer service preferred
- Excellent communication and time management skills
- Ability to thrive in high-pressure situations
- Proficient in English; other languages are a bonus
Support CPKC's mission by providing exceptional customer service and contributing to operational success.
Coordinator Customer Service Role at CPKC in Winnipeg employer: CPKC
At CPKC, we pride ourselves on being an exceptional employer that fosters a culture of diversity, accountability, and pride. As a Specialist Developer-Java in Calgary, you will benefit from a flexible and competitive benefits package, opportunities for professional growth, and the chance to be part of a transformative team that drives innovation in North America's transportation network. Join us to not only build your career but also contribute to meaningful work that connects communities and fuels economic growth.
