Examination and Accommodation Officer in Toronto

Drive exam excellence. Support student success. Protect professional standards. CPA Ontario operates at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province.

About This Opportunity

CPA Ontario is seeking an Examination and Accommodation Officer who will play a pivotal role in supporting the future of the CPA profession by ensuring examinations are delivered with integrity, fairness, and excellence. As a key member of the team, you will oversee examination operations and accommodation services that enable students to demonstrate their knowledge in an accessible, secure, and supportive environment.

This role is ideal for a professional who is passionate about student success, operational excellence, and regulatory compliance. You will work closely with internal teams and external partners to uphold assessment standards, resolve complex student matters, and continuously enhance the examination experience.

What You’ll Be Doing

• Lead Examination Operations and Delivery: Provide end-to-end leadership for the planning, scheduling, and administration of examinations across Ontario. Ensure examinations are delivered securely, fairly, and in compliance with regulatory and organizational requirements, while proactively managing risks, maintaining exam integrity, and resolving complex issues before, during, and after exam sittings.
• Manage Examination Logistics and Resources: Coordinate the operational infrastructure that supports successful examination delivery, including exam facilities, contractor recruitment and oversight, budget administration, forecasting, and the preparation, distribution, and tracking of examination materials.
• Champion Accessibility and Accommodation Services: Oversee the examination accommodation process to ensure students receive equitable access to assessments. Collaborate with the national accommodations panel, review recommendations, communicate decisions, coordinate accommodation implementation, and identify opportunities to enhance accessibility, efficiency, and the student experience.
• Support Student Success Through Expert Guidance and Escalation Management: Serve as a trusted resource for students and internal stakeholders by providing guidance on examination policies, procedures, and program requirements. Resolve complex inquiries, concerns, complaints, and exam-related issues with professionalism, empathy, and sound judgment.
• Contribute to the Evolution of the CPA Professional Program: Partner with leadership to support the strategic and operational implementation of the evolving CPA Professional Program. Identify operational risks and opportunities, contribute to process and system enhancements, and help shape examination-related workflows that improve efficiency, effectiveness, and the overall student experience.

To Be Successful You’ll Need

• A bachelor's degree or equivalent post-secondary education.
• Experience in professional education, examination administration, event coordination, or vendor management.
• Proven experience leading, coaching, and developing teams while fostering a collaborative and high-performing work environment.
• Strong proficiency in Microsoft Excel; experience creating macros and automating processes is considered an asset.
• Exceptional organizational, planning, and problem-solving skills, with a strong attention to detail.
• Demonstrated ability to manage competing priorities, navigate complex situations, and deliver results under tight deadlines in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to build relationships and provide exceptional service to students, colleagues, and external partners.
• A continuous improvement mindset, with the ability to identify opportunities to enhance processes, systems, and the overall student experience.
• The ability to lift and move examination materials weighing up to 50 pounds as part of exam preparation and administration activities.
• Flexibility to support examination operations outside of standard business hours, including evenings and occasional weekends, during peak examination periods.

Why Join CPA Ontario?

• We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done.
• We are committed to inclusion as a core part of how we operate, not as an afterthought.
• We have a hybrid working environment, with three days a week on-site, complemented by 2 days of remote working.
• We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.
• We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have.

Salary Range

The targeted salary range for this position is between $103,700 - $129,600 per annum. The salary offered will be based on your qualifications, experience, and internal parity.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with "Accommodation Required" in the subject line.