Bilingual Leave Specialists use English and French to support disability claims, legislated leaves, and sensitive member inquiries. This position provides customer service by telephone and email.
Reporting to the Supervisor, Absence and Administrative Support, Wellness & Disability, the specialist manages disability and leave files for plan members, clients, and internal departments. The work requires ESA knowledge, accurate records, confidential communication, and MS Office proficiency. Cowan Insurance Group is Canadian-owned.
Key Responsibilities:
- Answer incoming calls and emails professionally
- Register disability claims and legislated leaves accurately
- Interpret ESA requirements and guide clients
- Review forms, certificates, and insurance statements
- Monitor timelines, documentation, and follow-up activities
Requirements:
- Bilingual English and French proficiency, spoken and written
- High school diploma or equivalent
- Working knowledge of ESA legislated leaves
- Ability to apply legislation, policies, and procedures
- Proficiency in Word, Excel, PowerPoint, and Outlook
Apply bilingual communication, ESA knowledge, and accurate leave administration to support Cowan Insurance Group clients and employees.
Bilingual Leave Administration Specialist in Brantford employer: Cowan Insurance Group
Join a leading Canadian insurance firm in Cambridge, Ontario, where we prioritise employee well-being and professional growth. Our hybrid work model allows for flexibility, while our comprehensive benefits plan ensures you are supported both personally and professionally. With a strong focus on client satisfaction and team collaboration, we foster a dynamic work culture that encourages innovation and career advancement.
