Enhance your career as a Customer Service Representative I with Covia in Havelock, ON. Foster customer relationships by processing orders and managing expectations with accuracy and efficiency.
Covia seeks a dynamic Customer Service Representative I to join the team at the Nepheline Syenite Operations. This role involves managing customer orders in a fast-paced environment while adhering to policies and procedures. You will play a vital role in logistics coordination and customer complaint management.
Key Responsibilities:
- Execute order entry and confirmation processes
- Coordinate logistics for efficient order delivery
- Manage customer complaints and resolutions
- Support monthly account close activities
- Provide primary support for inbound phone inquiries
Requirements:
- Associate's degree in business or related field
- Minimum 2+ years in customer service and account management
- Proficient in IFS, Salesforce, and Microsoft Office
- Strong detail orientation with deadline management skills
- Excellent professional telephone and email etiquette
Leverage your skills in customer service and account management to contribute to Covia's mission of innovation and sustainability.
Customer Service Representative at Covia employer: Covia
Covia is an excellent employer that prioritizes safety and teamwork in its Marston, NC facility. Employees benefit from a supportive work culture that fosters collaboration and offers opportunities for professional growth in various maintenance disciplines. With a strong commitment to employee well-being and development, Covia provides a rewarding environment for those looking to make a meaningful impact in plant reliability and safety.
