At a Glance
- Tasks: Design and deliver innovative AI systems that transform customer operations and automate complex tasks.
- Company: Join Cover Genius, a leader in embedded protection with a global impact.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative culture focused on accountability, learning, and customer-centric solutions.
- Why this job: Make a real difference by shaping the future of AI in a fast-growing market.
- Qualifications: 8+ years in data science, strong Python skills, and experience with LLM-based systems.
The Company Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales. Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth.
As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.
Our people are: Accountable, customer-obsessed, collaborative, driven. Our people are not: Passive, defensive, siloed, hesitant.
About The Role: As a Staff Data Scientist for Generative AI on our Customer Ops Team, you will own the design and delivery of agentic AI systems that take on complex, judgement-heavy work across the business, from automated claims decisions to customer operations and partner-facing/customer-facing products. You will go where the highest-impact problem is, take it from idea to production, and leave behind systems and teams that can keep improving without you.
To drive success in this role, you will have deep hands-on experience taking LLM-based and agentic systems from prototype to production, a rigorous approach to evaluation, and the credibility to shape engineering decisions without formal authority. As the Staff Data Scientist, you will set the architecture and evaluation strategy for our agentic systems, build and ship core components yourself, and raise the AI engineering capability of the teams you work with. Regular collaboration with Engineering, Product, Operations, Compliance, and Analytics teams will be key in ensuring that the systems we build are accurate, auditable, and safe to scale.
Key Responsibilities:
- Own the design of agentic AI systems.
- Build the evaluation foundation.
- Ship production systems hands-on.
- Lead engineers through influence.
- Raise AI capability across the organisation.
- Own the outcomes, not just the models.
- Shape where we invest next.
What You Will Bring:
- 8+ years in data science or machine learning, including at least 2 to 3 years building and shipping LLM-based or agentic systems into production.
- Deep expertise in LLM evaluation.
- Strong Python engineering.
- A track record of influencing technical direction beyond your own team.
- Bachelor's degree in a relevant field.
- A postgraduate degree and/or record of academic achievement is also desirable.
Proficiencies And Attributes:
- Leadership without authority.
- Judgement about when not to use AI.
- Range and fast ramp-up.
- Clarity with non-technical audiences.
- Accountable and delivery-focused.
Why Cover Genius?
- Make today matter: We deliver with urgency and excellence.
- Act with accountability: We own our commitments and take pride in delivering results that move us forward.
- Grow together: We are a collective of curious minds.
- Inspire Each Other: We push each other to think bigger and pull together to go further.
- Champion Our Customers: We lead with empathy and center the customer.
Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday, and Friday with flexibility around start/finish times.
Ready to make an impact? If you’re looking for a place where you’ll be challenged, trusted, and empowered, we’d love to meet you.
The Legal & Privacy Stuff: Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
This position offers a base salary range of C$135,000 to C$220,000 annually.
Staff Data Scientist in Vancouver employer: Cover Genius
Cover Genius is an exceptional employer that fosters a culture of innovation and excellence, making it an ideal place for professionals in the tech industry. Located in a vibrant tech hub, employees benefit from a collaborative work environment that encourages mentorship and personal growth, while also championing cutting-edge AI-first solutions. With a focus on meaningful projects and a commitment to employee development, Cover Genius offers a rewarding career path for those looking to make a significant impact in the travel technology space.
