Centralized Supervisor, Maintenance and Facilities in Winnipeg

POSITION SUMMARY
Reporting to the Manager, Maintenance & Facilities, the Centralized Supervisor, Maintenance & Facilities is responsible for delivering centralized support to the Maintenance & Facilities team. This includes oversight and coordination of the preventive maintenance program, management of external service contracts, procurement, asset management, delivery of minor capital projects, and the coordination of major capital project delivery, and emergency repair services. The Centralized Supervisor provides front-line operational support to County homes and seniors service facilities as required, ensuring consistent, efficient, and responsive service across all locations. As a valued member of Long-Term Care and Seniors Services, the Supervisor demonstrates a strong commitment to resident safety and well-being by supporting the delivery of high-quality care aligned with the organization’s mission, vision, and values.

DUTIES AND RESPONSIBILITIES

• Provide oversight for all Maintenance and Facilities department responsibilities and issues at all County long-term care home and seniors services facilities.
• Ensure the property maintenance standards of the Corporation are maintained, supervised, and conducted in the most efficient manner, and in accordance with provincial legislation, municipal by-laws and relevant policies.
• Monitor and evaluate department-wide Quality/Risk Management program and statistical reports.
• Assist to plan, implement, standardize, monitor, perform, and evaluate preventive maintenance programs for corporate building systems and equipment (heating, cooling, domestic water, electrical, plumbing, fire system, etc.).
• Lead the development and implementation of a centralized electronic preventive maintenance program (SAP), and support long-term care homes in its effective adoption and use.
• Oversee the daily operation of the Service Request System (SRS) for reactive maintenance, ensuring effective prioritization of work orders.
• Coordinate contractor procurement and scheduling as needed, and manage vendor relationships and service agreements.
• Provide leadership and oversight for special projects, emergent issues, and priority departmental initiatives to ensure timely and effective delivery.
• Maintain the asset management database and make recommendations on short and long-term requirements for all assigned long-term care home and seniors services facilities.
• Provide input to the Manager, Maintenance and Facilities on the long-term financial plan and annual budget.
• Implement and maintain consistent fire safety procedures, security, and emergency preparedness program all long-term care home and applicable seniors’ services facilities.
• Develop and promote safe work practices which adhere to requirements of health and safety legislation and policies.
• Act as Safety Officer and implement maintenance and facilities policies and procedures with input from the County health and safety representative.
• Maintain compliance with all applicable Federal, Provincial and Municipal standards, regulations, and codes.
• Provide oversight on the safe use and care of facility equipment.
• Follow the established reporting procedure to report unsafe equipment or hazardous situations.
• Ensure all equipment and tools are maintained and repaired promptly to eliminate breakdown and safety hazards.
• Assume responsibility for effective waste management, pest control, water supply, water temperature, air quality and maintenance services.
• Ensure maintenance services are regularly provided including, internal and external painting, furniture refinishing and repair.
• Ensure that grounds are maintained to established standards with regards to parking areas, walkways, grounds upkeep, landscaping, grass cutting, and snow removal.
• Procure and schedule contractors, manage existing agreements and work collaboratively to negotiate new contracts.
• Monitor, provide guidance and supervise all facilities related contracts.
• Lead the long-term care and seniors services disaster and emergency planning for the maintenance department in collaboration with local and emergency planning groups.
• Implement risk management related activities for the assigned long-term care home and applicable seniors services facilities.
• Maintain inventories of departmental supplies ensuring adequate quantities are available.
• Purchase materials, supplies, and equipment according to needs, budget limitations across varying budgets and purchasing policy.
• Ensure that all facilities and maintenance products are labeled and safely stored in accordance with WHMIS standards and suppliers’ information.
• Assist in designing, implementing, and coordinating daily, monthly, and annual maintenance programs.
• Coordinate assigned capital works projects including site inspections, directing contractors in completion of work, inspecting work in progress for adherence to specification by contractors and final inspection reports for deficiencies in all work.
• Provide coverage for the functions of the Manager, Maintenance and Facilities in their absence.
• Ensure building safety training is provided to all new staff across the campus.
• In consultation with the site Administrator and/or the Director of Senior Services, is responsible for the recruitment, evaluation, discipline, and termination of Maintenance and Facilities personnel.
• Respond to 24-hour emergency situations at all long-term care homes and applicable seniors services facilities and make corrective decisions.
• Provide on-call coverage on a rotational basis with other LTCSS leaders.
• Administer the County’s Attendance Management Program for the Maintenance and Facilities staff.
• Collect statistical data and prepare reports as required.
• Develop and maintain effective relationships with other departments and community partners.
• Meet with residents, clients, and/or families to resolve concerns related to the Facilities and Maintenance department.
• Ensure Occupational Health & Safety policies, programs and practices are implemented, and maintained.
• Participate in and demonstrate an understanding of resident safety principles and practices into all day-to-day activities.
• Participate and lead committees, meetings, and projects as required.
• Attend site and perform Supervisory duties of Maintenance & Environmental Services as required by business need.
• Perform other duties as assigned, including redeployment in emergency situations.

LEADERSHIP COMPETENCIES
Has knowledge of and demonstrated ability in our leadership competencies: Acts with the Customer in Mind, Makes Sound Decisions, Continuously Seeks to Improve Work Processes, Plans and Directs Work, Communicates with Impact.

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION
Post-secondary diploma or certificate in a facility related Engineering Technician/Technology program, Building Science, or related skilled trade and/or a professional designation (e.g. FMP, PMP). Valid G Class Driver’s License and access to a reliable vehicle. A strong knowledge in basic carpentry and construction, plumbing and heating, electrical, painting and small engine/equipment repair. Certification in an applicable trade (i.e. electrician, plumber, HVAC) an asset. Must be knowledgeable in SAP PM / SAP. Good supervisory skills and ability to interpret and apply employment policies and collective agreements. Knowledge of the Ministry of Health and Long-Term Care Homes Act and regulations, Occupational Health and Safety Act, and the Accreditation Process. Must have knowledge of building code and fire code as pertains to long term care facilities. Must possess strong time management skills and long term capital planning skills. Strong interpersonal and oral communication skills. Working knowledge of word-processing and spreadsheet application skills. Criminal Records Check with Vulnerable Sector Screening that is less than six (6) months old at time of hire. As a condition of employment, candidates are required to submit to TB Symptom Screening.

EXPERIENCE
Minimum of three (3) years previous experience in progressively responsible positions performing maintenance work in a variety of trades: plumbing, HVAC, electrical, painting, grounds maintenance, etc. and with preventative maintenance programs. Minimum of two (2) years of experience in the supervision of staff and the administration of employment policies and collective agreements.

EFFORT
Occasional sitting, sedentary – working on computer. Periods of mental, aural, and visual attentiveness. May require use of ladders to gain access to roofs and attics. Light to moderate activity such as standing and walking on uneven surfaces, moving or lifting light weights. Will be part of On-Call rotation for the long-term care home and applicable seniors services facilities.

WORKING CONDITIONS
May have a limited exposure to garbage, cleaning chemicals, solvents, grease, fumes, dirt, dust, etc. while supervising others. Work is mainly performed in a long-term care home and applicable seniors services facilities setting, and has the potential exposure to bodily fluids, contagious residents, responsive behaviors from residents, and frustrated families and residents. Interruptions are continuous from residents, family, staff, and volunteers/visitors and fellow Maintenance staff. 24-hour emergency response and off-shift support may be required.