As a valued member of Long Term Care and Seniors Services, the Administrative Support Worker demonstrates a commitment to Resident Safety by providing quality care in accordance with the organization’s mission and vision. The role provides administrative support functions assisting in the efficient delivery of all Manor activities and respond to all inquiries in a professional manner.
DUTIES AND RESPONSIBILITIES (not listed in order of priority)
1. Answer and direct all in person or phone inquiries with efficiency, politeness and professionalism which includes:
Reception and Customer Service
Booking and conducting Tours of the home
Meal Purchases and coordinating these with the dietary department
Event and Room Booking including SRS for room set up
Receipt of resumes and providing information regarding interviews to potential new hires
Complete department specific screening tool for applicants to be provided to Managers.
Supporting Special Events at the home
General Enquiries through email
2. Provide support to home operations through coordinating:
Care Conference schedules and invitations
Providing support for Residents through managing monies from comfort accounts
Maintenance of the Resident Emergency Lists and Emergency Boxes
3. Provide clerical support functions which includes:
Date stamping, sorting, and distribution of incoming and outgoing mail.
Monitoring, stocking and distribution of office supplies and forms.
Mailing out correspondence
Meeting minute taking as required
4. Develop and maintain good working relationships with staff, residents, their families and the public, which includes:
Complying with all office procedures.
Attending staff meetings.
Participating in team activities.
Participating in issue resolution.
Assisting where needed when short staffed and/or in emergency situations.
Responding to all client and/or public inquiries in a professional timely manner.
5. Utilize current technology to carry out functions of job, which includes:
Maintaining a working knowledge of all software applications required to carry out functions of job.
Accessing and responding to voice mail, e-mail, etc., in a timely manner.
6. Maintain a high level of accountability through measurable outcomes.
7. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
8. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.
9. Work to cover the above duties within the extended Hours schedule that includes one evening per week and Saturdays.
10. Perform other duties as assigned, including redeployment in emergency situations.
CORPORATE COMPETENCIES
Has knowledge of and demonstrated ability in our corporate competencies:
Acts with the Customer in Mind
Continuously Seeks to Improve Work Processes
Communicates with Impact
EDUCATION, TECHNICAL SKILLS AND CERTIFICATION
A community college certificate in an acceptable related field of study; or, one (1) year of recent office experience with a grade 12 diploma.
Knowledge of medical terminology and medical office procedures is an asset.
Advanced word processing, spreadsheet and database application skills.
Good interpersonal and communication skills.
As a condition of employment, candidates are required to submit documented results of TB testing, as per Public Health requirements.
Criminal reference check with vulnerable sector clearance that is less than six (6) months old at time of hire.
Valid G class driver’s license and access to reliable vehicle.
EXPERIENCE
Refer to Education section for the combination of education and experience.
EFFORT
Visual and mental effort required when entering information into the database, preparing reports, etc.
Ability to work with numerous interruptions in a busy office environment.
WORKING CONDITIONS
Regular long term care home environment.
Work schedule to be determined; may include days, evenings and weekends.
#COSIND
Salary Grade
$56,238.00 - $68,426.00
Union
Non Union
The County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.
Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.
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Administrative Support Worker employer: County of Simcoe
As a Centralized Supervisor in Maintenance and Facilities at the County of Simcoe, you will join a dedicated team committed to enhancing the quality of life for seniors through exceptional service and support. Our work culture prioritizes collaboration, professional development, and a strong commitment to resident safety, ensuring that you have the resources and opportunities to grow in your career while making a meaningful impact in the community. Located in a vibrant area, we offer competitive salaries, comprehensive benefits, and a supportive environment that values your contributions.
