Senior Director in Toronto

Citizen is a global integrated PR agency that gives ambitious brands the curiosity, confidence and courage to stay ahead of trends, make bold moves & maximize measurable success. We wake up each morning inspired to make every conversation count, partnering with clients to grow their brands and positively impact culture.

As a Senior Director (PR), you are:

• Strategic Program Development: You are a leader in the agency's strategic program & campaign development. You bring together diverse teams to achieve outstanding results.
• Client & Account Stewardship: You are a client-facing leader who takes full ownership of your accounts, from day-to-day operations to long-term growth and success. You are responsible for both client satisfaction and team performance, demonstrating strong relationship management, leadership, and problem-solving skills.
• Campaign & Project Management: You are a skilled project leader who can navigate complexity, optimize team performance, and deliver outstanding results.
• AI Fluency (Advanced level): You have a strong understanding of AI tools and technologies and their potential applications in PR and communications.
• Financial Oversight: You demonstrate strong financial acumen by managing account P&Ls, budgets, staffing allocations, and revenue forecasting.
• Growth/New Business: You are a proactive and results-oriented individual who plays a key role in driving the agency's growth.
• Talent Development & Growth: You foster a culture of learning, collaboration, and high performance.

What you bring to the table:

• 8-10+ years of relevant experience in communications marketing and/or related fields.
• Proven track record leading Integrated Agency Teams (IATs).
• A strong ability to collaborate closely with Strategy, Creative, Earned, Social, Digital, Media and other integrated teams.
• Excellent leadership/ teamwork skills and the ability to multitask.
• Excellent communication skills.
• Strong presentation and client engagement skills.
• Must be able to work independently.
• Interest and passion in training others and building knowledge across the organization.
• Well-organized, disciplined and detail-oriented.

Citizen is guided by four core values that define how we work together and show up for our clients:

• Champion Equity: Fairness First, Always.
• Set the Standard: Forget "good enough." We're obsessed with delivering seriously stellar work.
• Do What’s Right: We're not afraid of the tough conversations.
• Empower Curiosity: We thrive on pushing boundaries and exploring the unexpected.

What’s in it for you:

• An innovative and entrepreneurial work environment.
• Hybrid work models and flexible hours.
• Generous Vacation starting at 3 weeks + 1 extra week over the holidays.
• Agency summer days.
• Modern, open co-working spaces.
• Team social events.
• In-house learning & development sessions.
• Access to internal network of opportunities.
• Flexible benefits to support your individual lifestyle.
• Comprehensive mental health support.
• Dedicated play rooms for days you need to bring the kids.
• A responsible sick & personal absence days policy.
• Maternity leave top up program.

We’re humbled by the number of talented people who apply to work with us every day. Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. We pride ourselves on our inclusive and accessible workplace.