At a Glance
- Tasks: Lead innovative PR campaigns and manage client relationships with creativity and strategy.
- Company: Join Citizen Relations, a global PR agency that values curiosity and courage.
- Benefits: Enjoy flexible hours, generous vacation, and comprehensive wellness support.
- Other info: Be part of a diverse team that champions equity and promotes personal growth.
- Why this job: Make impactful conversations happen while working in a dynamic and entrepreneurial environment.
- Qualifications: 7+ years of PR experience with strong leadership and client management skills.
The predicted salary is between 105000 - 130000 $ per year.
Citizen is a global integrated PR agency that gives ambitious brands the curiosity, confidence and courage to stay ahead of trends, make bold moves & maximize measurable success. We wake up each morning inspired to make every conversation count, partnering with clients to grow their brands and positively impact culture.
As an Account Director you are an important member of the senior team. You are responsible for fully owning your client base, ensuring that campaigns are running smoothly and that your teams are challenged and motivated. You write, present concepts, and develop strategies to best suit your client needs and market trends. As a client leader, you’re responsive and flexible and willing to step in and support your teams whenever needed.
In this role, you will:
- Actively participate in strategy and/or creative process/review alongside account lead, offering input and feedback
- Collaborate with strategy and/or creative to build plan presentations with direction from account lead
- Champion innovative work that gets noticed
- Coach team on client management
- Manage client satisfaction and loyalty
- Assume accountability for strategy & execution within agency and client standards
- Identify and resolve issues quickly
- Manage client expectations
- Consistently manage multiple teams and budgets
- Participate in new business development by increasing business with existing clients, networking and identifying prospects, and contributing to RFPs and pitches
- Assist junior team members prepare for new business presentations
- Contribute to annual business planning (accountable to portfolio plan)
- Interact with and gain the trust of senior clients
- Serve as quality control and ensure only the highest quality work is delivered to clients
- Be responsible for budgets and proactive to ensure account profitability
QUALIFICATIONS:
- 7+ years of PR experience, agency experience preferred
- Previous management experience where you were responsible for independently managing a client and a team
- Ability to lead others and remain calm under pressure; perform regular management and coaching of staff
- Superior client relationship management skills
- A strong business acumen and comfortable dealing with analytics and financial control
- Exceptional organizational skills with proven ability to manage multiple projects at one time, be flexible, respond and adapt to changing client demands
- A collaborative leader who is innovative and entrepreneurial
- Strong negotiation skills
- Demonstrated results in public relations work, client service and account leadership
- Stellar writing and editing skills required
- Passion for both traditional and digital communications
- Ability to balance strategic thinking with plan execution
- Strong presentation and interpersonal skills
- Excellent at thinking on your feet
Citizen is guided by four core values that define how we work together and show up for our clients:
- Champion Equity - Fairness First, Always
- Set the Standard - Forget "good enough." We're obsessed with delivering seriously stellar work, from the big ideas to the nitty-gritty.
- Do What’s Right - We're not afraid of the tough conversations. We'll always give you the straight goods and make the honest calls.
- Empower Curiosity - We thrive on pushing boundaries and exploring the unexpected. That's where the real breakthroughs happen.
What’s in it for you:
- An innovative and entrepreneurial work environment that promotes ingenuity and individuality
- Hybrid work models and flexible hours
- Generous Vacation starting at 3 weeks + 1 extra week over the holidays
- Agency summer days
- Modern, open co-working spaces with coffee & snack bars
- Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
- Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!
- In-house learning & development sessions and annual career and growth conversations
- Access to internal network of opportunities across all agencies
- Internal EDI group(s), programs & initiatives across Plus Company
- Flexible benefits to support your individual lifestyle and life stage
- Comprehensive mental health support including access to a virtual mental health therapy clinic
- Dedicated play rooms for days you need to bring the kids
- A responsible sick & personal absence days policy
- Maternity leave top up program
Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.
Account Director in Toronto employer: Cossette Media
Citizen Relations is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Director (PR) to thrive. With a commitment to employee growth through in-house learning sessions, flexible work models, and a focus on wellness, employees are empowered to excel both personally and professionally. Located in a vibrant city neighbourhood, the agency offers a dynamic work environment with modern co-working spaces, generous vacation policies, and a strong emphasis on equity and inclusion.
