At a Glance
- Tasks: Manage and enhance our Salesforce CRM system for Sales and Marketing teams.
- Company: Join a forward-thinking company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for remote work.
- Other info: Dynamic workplace with great potential for career advancement.
- Why this job: Make a real impact by optimizing CRM solutions and driving team success.
- Qualifications: 5+ years in Salesforce admin, strong problem-solving skills, and a tech-savvy mindset.
The predicted salary is between 81000 - 99000 $ per year.
Reporting to the Director, Information Technology, the CRM System Manager will play a critical role in the implementation and maintenance of CRM solution (Salesforce) for Sales, Marketing, and other departments. The CRM System Manager will be responsible for the administration, configuration, data management and integration of this CRM solution with other key business systems.
Key Accountabilities:
- Serve as primary administrator and support for CRM solution.
- Partner closely with Sales team and other users to drive adoption and effective usage/understanding of the platform.
- Review and analyze the effectiveness and efficiency of CRM solution, and develop strategies for improving or further leveraging this system.
- Interpret a variety of disparate business needs and translate these into an effective recommended solution plus a number of alternative solutions.
- Develop solutions with clear and comprehensive business requirements that can be used effectively for systems development, configuration, or integration.
- Liaise with assigned business areas, to prioritize system work requests by focusing on value derived from work and alignment with corporate objectives.
- Manage reports and dashboards for a variety of stakeholders.
- Design, document, build, test and deploy platform enhancements.
- Manage user onboarding and security.
- Work within sandbox environments to maintain system integrity.
- Lead configuration and integration updates.
- Ensure change control processes are followed for system configuration and updates.
Skills, Experience and Education Required:
- Postsecondary education in Computer Science, Information Technology, or Information Management Systems along with equivalent work experience.
- Minimum 5+ years of experience in Salesforce administration related to Sales and Service cloud.
- Minimum 3+ years of experience with Salesforce integrations, APIs and web services (SOAP or REST).
- Certified Salesforce Administrator (must) and Salesforce Certified Developer required (asset).
- Demonstrated proficiency in the use of data management tools such as Data loader.
- Experience working with other Salesforce platform applications (i.e., Smartsheet).
- Strong understanding of programming logic and constructs, specifically in Salesforce, Force.com, SOQL, triggers and their use in software development.
- Strong knowledge of CRM software quality assurance best practices and methodologies.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Ability to work both independently and with other team members.
- Strong organizational, planning and project management skills.
- Good understanding of SQL based applications and systems.
- Proficiency in use of Office 365.
Nice to Have(s):
- Previous experience in a manufacturing environment is an asset.
CRM Systems Manager in Toronto employer: Cosmetica Laboratories Inc
At Cosmetica Laboratories, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our hybrid work environment allows for flexibility while providing comprehensive benefits and growth opportunities, ensuring our employees can thrive both personally and professionally. Join us in creating beauty in the world while enjoying a supportive atmosphere that values your contributions and encourages continuous development.
Contact Details:
Cosmetica Laboratories Inc Recruitment Team
