At a Glance
- Tasks: Manage client relationships and drive growth for a portfolio of Canadian clients.
- Company: Dynamic company valuing bilingual skills and client success.
- Benefits: Competitive salary, hybrid work, health benefits, and RRSP participation.
- Other info: Opportunity for career advancement to senior account director.
- Why this job: Make a real impact while working with diverse clients and expanding your career.
- Qualifications: 4+ years in account management, fluent in English and French.
The predicted salary is between 139500 - 170500 $ per year.
You will own the commercial relationship with a portfolio of Canadian clients, several of which are headquartered in Quebec and conduct their business in French.
Operations owns delivery.
You own whether the client renews, expands and refers.
Three days remote, two in the Toronto office, plus travel.
What you will do
Own client relationships across your portfolio, including the executive relationship rather than only the operational contact.
Lead quarterly and annual business reviews, in the client's language of choice.
Identify and close expansion opportunities within existing accounts, which is where the majority of profitable growth in this business comes from.
Manage contract renewals, pricing conversations and scope changes.
Act as the escalation point above operations when a relationship rather than a service level is at risk.
Translate client strategy into delivery requirements the operation can actually meet, and push back when it cannot.
Maintain accurate pipeline and account records in Zoho CRM.
Coordinate with Quebec-based clients on Law 25 and French language requirements affecting their service.
What you bring
At least four years in account management, client services or customer success, ideally in a services or outsourced environment.
English and French both at C1, including written business French of a standard suitable for a formal proposal.
Commercial instinct, including comfort discussing price.
Ability to hold an executive conversation and a difficult one.
Understanding of operational delivery, enough to be credible with your own operations colleagues.
Nice to have
BPO, managed services or professional services background.
Experience with Quebec-headquartered clients.
Financial services, insurance or telecommunications sector knowledge.
Formal negotiation training.
What we offer
A portfolio with real revenue and real influence.
Commission on growth you generate.
Hybrid working.
Group health and dental benefits.
RRSP participation.
A clear route to senior account director.
Bilingual capability that is genuinely valued rather than assumed.
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Bilingual Client Services Manager – Toronto employer: Corpshore Solutions Corporation
As a Bilingual Client Services Manager in Toronto, you will thrive in a dynamic work culture that values your bilingual skills and offers a clear path for career advancement. With a hybrid working model, competitive compensation, and a focus on employee well-being through comprehensive health benefits, this company fosters an environment where your contributions directly impact client relationships and business growth. Join a team that prioritizes meaningful connections and professional development, making it an exceptional place to build your career.
Contact Details:
Corpshore Solutions Corporation Recruitment Team
