Lead bilingual branch operations in Ottawa through customer service leadership, operational planning, and disciplined administrative controls. This fully on-site role requires French and English proficiency.
Mitten Building Products seeks a Supervisor, Branch Operations to coordinate Customer Service, Sales, and Warehouse activities. The role oversees branch processes, customer communication standards, purchasing, inventory administration, invoicing, cash handling, CRM documentation, and issue resolution. It protects service levels, compliance, efficiency, and customer satisfaction.
Key Responsibilities:
- Lead, coach, develop, and support Customer Service Representatives
- Own weekly shipping and fulfillment planning activities
- Approve operational exceptions within defined authority limits
- Oversee purchasing, inventory, invoicing, and cash controls
- Lead customer issue resolution and service recovery
Requirements:
- Three to five years in branch operations or related management
- Experience leading employees in customer-focused environments
- Experience with ERP and CRM systems
- Strong planning, communication, and conflict-resolution skills
- Full proficiency in French and English
Bring bilingual leadership, operational discipline, and customer service expertise to Mitten Building Products' Ottawa branch.
Bilingual Branch Operations Supervisor employer: Cornerstone Building Brands
Cornerstone Building Brands Canada is an exceptional employer that prioritizes employee growth and development within a supportive and inclusive work culture. As the Regional Sales & Operations Manager, you will have the opportunity to lead dynamic teams in Manitoba and Saskatchewan, driving commercial success while ensuring operational excellence. With a strong commitment to safety, integrity, and continuous improvement, we empower our employees to achieve their best and make a meaningful impact in their communities.
Contact Details:
Cornerstone Building Brands Recruitment Team
