On-Site Customer Service Lead in St. Thomas

On-Site Customer Service Lead in St. Thomas

St. Thomas Full-Time 47250 - 57750 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead the Customer Service team, coordinate workflow, and enhance customer experience.
  • Company: Join Cornerstone Building Brands, a leader in windows and doors.
  • Benefits: Full-time role with competitive pay and valuable experience.
  • Other info: Opportunity to grow in a supportive and dynamic environment.
  • Why this job: Make a difference by improving service for customers and partners.
  • Qualifications: Experience in customer service and team leadership required.

The predicted salary is between 47250 - 57750 $ per year.

Cornerstone Building Brands, North Star Windows & Doors, is seeking an experienced Customer Service Team Lead for maternity leave coverage at our St.

Thomas, ON site.

This full-time, on-site role starts January 2027 and leads the Service/Warranty team under the Service Manager.

You will coordinate workflow, coach the team, handle escalations, and drive customer experience excellence while partnering with dealers, contractors, and homeowners to resolve issues and improve service metrics.

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On-Site Customer Service Lead in St. Thomas employer: Cornerstone Building Brands, Inc.

Ply Gem Canada is an exceptional employer that prioritizes employee growth and development within a dynamic work culture in Calgary. As a Branch Manager, you will benefit from comprehensive training programs, a supportive team environment, and the opportunity to lead a dedicated staff while driving profitability and customer satisfaction. Join us to make a meaningful impact in a company that values your contributions and fosters a culture of continuous improvement.

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Contact Details:

Cornerstone Building Brands, Inc. Recruitment Team

We think you need these skills to ace On-Site Customer Service Lead in St. Thomas

Customer Service Leadership
Team Coordination
Coaching Skills
Escalation Management
Customer Experience Excellence
Issue Resolution
Service Metrics Improvement