At a Glance
- Tasks: Manage and secure user access through Active Directory, troubleshoot issues, and support clients.
- Company: Join Blue Mantis Canada, a leader in digital transformation and IT services.
- Benefits: Competitive salary, potential for contract extension, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client success.
- Why this job: Be part of a dynamic team that helps businesses modernize and succeed.
- Qualifications: Experience in Active Directory, PowerShell scripting, and strong communication skills.
The predicted salary is between 62100 - 75900 $ per year.
Blue Mantis Canada combines Coreio’s 35+ years of expertise in IT services and Service Now consulting with Blue Mantis’ proven track record as a leading digital transformation partner.
Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting.
As part of Blue Mantis, we support more than 1,200 mid‑market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed.
We are looking for an Active Directory/Level 2 Support Analyst for a 1 year term (possibility of an extension)
Job Summary
The
Active Directory Analyst plays a crucial role in managing and securing user access within an organization.
This position is responsible for provisioning, maintaining, and troubleshooting Active Directory accounts, ensuring proper access to systems and applications, and collaborating with technical teams to support identity and access management initiatives.
Key Responsibilities
- Provision and manage
Active Directory accounts and access to applications.
- Work directly with clients to assist with account setup, security permissions, and access management.
- Liaise with infrastructure and application teams to ensure proper access provisioning.
- Process and maintain
Service Now requests for security provisioning, ensuring timely implementation.
- Develop, maintain, and deliver
Active Directory administration processes and documentation.
- Provide technical support in a courteous and responsive manner during migration projects.
- Coordinate changes with support teams, following established change management processes.
- Handle service desk requests , fulfill work requests, and resolve technical issues.
- Communicate with clients, partners, and service teams via email and phone to provide updates.
- Assist with special projects and organizational IT initiatives as needed.
- Manage the ticket lifecycle , ensuring proper tracking of technical requirements.
- Train and guide users on best practices for software applications and system access.
Required Skills & Qualifications
- Experience in
Active Directory administration and identity/access management.
- Power Shell scripting (familiarity with writing or running scripts)
- Excel experience (familiarity with VLOOKUPS, XLOOKUPS, PIVOT TABLES)
- Familiarity with
Service Now or similar ticketing systems.
- Strong understanding of security policies, access controls, and compliance best practices.
- Ability to troubleshoot account and access issues efficiently.
- Excellent communication and interpersonal skills for client and team interactions.
- Experience with change management and documentation processes.
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Active Directory Analyst in Vaughan employer: Coreio Inc
At Blue Mantis Canada, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through ongoing training opportunities and the chance to work with cutting-edge technology in a supportive environment. Located in a vibrant area, we offer competitive benefits and a dynamic team atmosphere that empowers our employees to thrive and make a meaningful impact in the IT services sector.
