At a Glance
- Tasks: Lead a dynamic team in delivering top-notch HVACR solutions across Canada.
- Company: Join a global leader in sustainable climate technologies.
- Benefits: Enjoy competitive salary, 100% employer-paid health benefits, and flexible work arrangements.
- Other info: Be part of a culture that prioritizes innovation, safety, and employee growth.
- Why this job: Make a real impact on sustainability while developing your leadership skills.
- Qualifications: 7+ years in HVACR with proven leadership experience required.
The predicted salary is between 120000 - 150000 $ per year.
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. Our technologies help improve sustainability, efficiency, and operational performance across North America.
We are seeking an experienced and dynamic Field Service Manager to lead our Canadian Field Service organization. This leadership role is responsible for driving operational excellence, developing high-performing technical teams, supporting strategic customer relationships, and ensuring exceptional service delivery across our refrigeration and controls portfolio.
The Field Service Manager is responsible for the leadership, performance, and development of Copeland Canada’s Field Service team. This individual will oversee service delivery, technical support resources, customer engagement, workforce planning, safety compliance, and financial performance across Canada.
Key Responsibilities:
- Leadership & Team Development: Lead and develop a national team of Field Service Technicians and Technical Specialists. Establish performance expectations and accountability measures aligned with company objectives. Coach, mentor, and develop employees to support career growth and succession planning.
- Service Operations Management: Oversee day-to-day field service operations across Canada. Ensure timely and effective support of customer installations, startups, commissioning, troubleshooting, and emergency service activities.
- Customer & Contractor Engagement: Build and maintain strong relationships with major contractors, retailers, consultants, and end users. Act as an escalation point for critical customer and technical issues.
- Technical Leadership: Provide leadership and guidance on refrigeration controls, CO₂ systems, electronic controllers, monitoring solutions, and integrated facility management technologies.
- Financial & Business Management: Manage departmental budgets and resources. Monitor service revenues, costs, utilization rates, and profitability.
- Safety & Compliance: Promote and maintain a strong safety culture throughout the organization. Ensure compliance with all company policies, regulatory requirements, and industry standards.
Qualifications Required:
- Bachelor’s Degree, Diploma, or equivalent combination of education and industry experience.
- Minimum 7 years of experience within commercial refrigeration, HVACR, controls, or related technical industries.
- Minimum 3 years of people leadership experience managing technical service teams.
- Strong understanding of commercial refrigeration systems, controls, commissioning, and troubleshooting.
- Excellent leadership, communication, and relationship-building skills.
Compensation, Benefits & Perks:
- Base Salary: $120,000 - 150,000 CAD
- 100% employer-paid health, dental, and vision premiums
- Health Care Spending Account (HCSA)
- Defined Contribution Pension Plan with company contributions
- Paid Vacation
- Hybrid work arrangement following onboarding
Our Commitment to Inclusion & Belonging: At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.
Field Service Manager (HVACR) in Brantford employer: Copeland
At Copeland, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and sustainability. Our commitment to employee growth is evident through comprehensive training programs and flexible benefits that cater to individual needs, ensuring that every team member can thrive in their career while contributing to a meaningful mission. Join us in a collaborative environment where diverse perspectives are valued, and together, we can make a positive impact on the world.
