At a Glance
- Tasks: Lead the customer support team, manage Salesforce queues, and drive KPI achievement.
- Company: Copeland Canada Inc., a leader in customer service excellence.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Collaborative atmosphere with opportunities for continuous improvement.
- Why this job: Shape the future of customer support while enhancing your leadership skills.
- Qualifications: Experience in customer support and strong leadership abilities.
The predicted salary is between 63000 - 77000 $ per year.
Copeland Canada Inc. recherche un Chef d'équipe Support Client pour assurer la gestion efficace du service, la supervision des files d'attente Salesforce et l'atteinte des KPI.
Vous encadrerez l'équipe et piloterez les formations et l'amélioration continue.
Le poste implique une collaboration étroite avec l'équipe Logiciel et les équipes d'installation Verdant, ainsi que la gestion des périodes de formation et l'optimisation des processus de support.
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Customer Support Team Lead employer: Copeland Canada Inc.
At Copeland, we are committed to fostering a dynamic and inclusive work environment where innovation thrives. As an Account Executive, you will have the opportunity to build your own pipeline and drive impactful sales in the U.S. market, supported by comprehensive training programs and flexible benefits that cater to your individual needs. Join us in our mission for sustainability and enjoy a workplace that values your growth and contributions.
