Service Manager in Mississauga

Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto location. As the Service Manager, you will be responsible for the overall management and leadership of the CTC service business, including both sales and operations activities. Effectively implement service sales strategies to achieve revenue growth and margin goals and maximize service delivery to achieve customer satisfaction goals. Scope of work includes overall financial responsibility for planning and executing the service business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Manager.

What you’ll do with "Our Training and Your Experience"

• Responsible for helping the Sales Manager grow existing service business.
• Co-managing resources to develop new service business.
• Drive and maintain service sales goals and profitability.
• Oversee and coordinate all aspects of service sales activities including sales goal planning, qualifying potential business, preparation of proposals, RFP responses and presentations.
• Overall responsibility for the review and execution of Customer Support Program and respective contracts focusing on margin and scope.
• Supervision of service labor and subcontractors execution; planning and scheduling service contracts.
• Management and execution of contracts and revenue generation, preparation of service invoices, and collections.
• Ensure timely Contract Renewal process is in place; actively pursue new Service and System expansion opportunities.
• Acts as liaison between customer and in-house legal counsel for service contract issues.
• Assist the sales team in support of their goal achievement.
• Coaches, councils and trains the sales force to improve individual service selling skills.
• Overall responsibility for customer satisfaction on all service accounts.
• Develops and implements operations strategies to improve service delivery and provide additional value to customers.
• Manage key accounts with a higher level of complexity including estimating, competitive pricing, quoting, order processing, payroll processing, service billings and collections.
• Manage service business financials including budgeting, cost control, and estimating.
• Meet with service customers regularly to ensure quality service and resolve escalated problems.
• Communicate goals to the service team and maintain accurate sales records.
• Work with CTC Service Supervisors on manpower requirements and skillsets.
• Provide leadership and manage colleagues to maintain morale, skills proficiency and productivity.
• Conduct performance management throughout the year including annual evaluations.
• Manage inventory levels for Service Parts and technician tooling requirements.
• Adhere to and promote all safety programs in place at Convergint Technologies.
• Participate in overall business planning and budget preparation.
• Always act as “our customer’s best service provider.”

What You’ll Need

• Present a professional image of Convergint Technologies.
• Excellent leadership and management skills.
• Creating and delivery of service contracts and Time & Material (T&M) service.
• Excellent team leadership, team building and facilitation skills.
• Initiative – Engages in proactive behavior and helps drive Sales.
• Customer Focus – Maintaining awareness of and seeking to meet the needs of the customer.
• Excellent communication skills, both oral and written.
• Broad based professional knowledge of security hardware, alarm and video surveillance systems.
• Excellent in Microsoft Office products.
• Excellent financial analytical skills including cost control.
• Adaptability – Responds effectively to changes in situation or information.
• Analytical Thinking – Logically breaks down problems and looks for solutions.

Requirements

• Bachelor’s degree, College Diploma or equivalent related field experience.
• Experience in one or more of the following industries: electronic security, fire alarm & life safety, building automation, HVAC, IT, audio visual.
• Minimum five years previous relevant experience required.

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP;
• Work environment committed to safety;
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.