At a Glance
- Tasks: Support partner-led growth and drive sales opportunities across Canada.
- Company: Leading tech solutions provider focused on customer experience innovation.
- Benefits: Competitive salary, career growth, and dynamic work environment.
- Other info: Collaborative culture with opportunities to attend industry events.
- Why this job: Be a trusted advisor and make an impact in the tech industry.
- Qualifications: 5+ years in Sales Engineering or Technical Consulting, strong communication skills.
The predicted salary is between 90000 - 110000 $ per year.
Connex is a leading technology solutions provider specializing in Managed Services and Professional Services for contact center environments. We partner with organizations across telecommunications, banking, insurance, credit unions, and government sectors to modernize customer experience and optimize contact center operations. Our team works closely with large-scale contact centers and CCaaS platforms, helping clients drive operational efficiency, automation, workforce optimization, and CX transformation. We are focused on innovation, customer success, and building long-term partnerships.
Connex is seeking a Channel Sales Engineer to support partner-led growth initiatives and enterprise opportunities throughout Ontario and across Canada. This role serves as a trusted technical advisor to both channel partners and customers, helping organizations understand the value of Connex solutions across Managed Services, QA Automation, Professional Services, and Contact Center transformation. Working closely with Account Executives and channel partners, the successful candidate will support strategic sales opportunities, conduct technical discovery, deliver demonstrations, and assist customers in designing future-state contact center environments.
Annual Revenue Target
- Support and influence $4M-$5M in annual sales opportunities
- Drive technical win rates, solution adoption, and partner growth
Key Responsibilities
- Lead customer discovery sessions and solution design workshops.
- Identify business challenges and recommend scalable technologies and services.
- Translate customer requirements into practical technical solutions.
- Support proposal development, pricing discussions, and SOW creation.
- Partner closely with Account Executives throughout the sales cycle.
- Deliver customer presentations, technical demonstrations, and executive briefings.
- Support pipeline creation and opportunity advancement.
- Participate in strategic account planning activities.
- Develop strong relationships with customers and channel partners.
- Support strategic technology alliances and go-to-market initiatives.
- Represent Connex at customer meetings, industry events, and conferences.
- Act as a technical point of contact throughout the sales process.
Cross-Functional Collaboration
- Partner with Sales, Marketing, Operations, and Delivery teams.
- Contribute technical expertise to RFPs, RFIs, and large enterprise pursuits.
- Assist with implementation transitions and knowledge transfer activities.
Qualifications
- 5+ years of Sales Engineering, Solutions Engineering, Pre-Sales, or Technical Consulting experience.
- Experience supporting enterprise sales opportunities in the Contact Center or Customer Experience space.
- Experience with channel sales models and partner ecosystems preferred.
Technical Skills
- Strong knowledge of: Genesys Cloud, NICE CXone, Amazon Connect, Five9, Microsoft Dynamics Contact Center
- Understanding of: QA Automation, Workforce Optimization, AI and Conversational Technologies, Contact Center Analytics, Managed Services
Professional Skills
- Excellent communication and presentation skills.
- Strong consultative sales and relationship-building capabilities.
- Ability to communicate effectively with both technical and executive audiences.
- Highly organized with strong project coordination skills.
Education
- Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or related field.
- Relevant industry certifications are considered an asset.
What Success Looks Like
- Consistent contribution toward $4M-$5M annual revenue objectives
- Growth in partner-driven opportunities
- Increased customer adoption and retention
- Strong technical win rates and customer satisfaction
- Trusted advisor relationships with enterprise customers and partners
Sales Engineer in Toronto employer: Connex Telecommunications Inc.
Connex is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to engage in high-impact technology and digital transformation initiatives. With a hybrid work environment in Toronto, team members benefit from exposure to enterprise-scale programs and the opportunity for continuous professional growth while working alongside experienced professionals in a supportive atmosphere that values integrity and accountability.
Contact Details:
Connex Telecommunications Inc. Recruitment Team
