At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues in a dynamic environment.
- Company: Join Connect Tech, a leader in high-performance computing solutions for innovative industries.
- Benefits: Enjoy competitive salary, profit-sharing, 3 weeks vacation, and a Dream Fund for personal growth.
- Other info: Be part of a friendly, collaborative team with excellent career growth opportunities.
- Why this job: Work with cutting-edge technology in exciting applications like robots and AI while growing your skills.
- Qualifications: Post-secondary education in IT or related field; hands-on tech troubleshooting experience required.
The predicted salary is between 55000 - 65000 $ per year.
IT Support Specialist – Guelph, ON Canada
We are seeking a hands‑on, service‑oriented IT Support Specialist to support technology across our growing office, engineering, and electronics manufacturing environments.
This is a broad IT role involving end‑user support, computer hardware, Microsoft 365, networking, servers, business applications, and manufacturing technology.
The successful candidate will troubleshoot day‑to‑day issues while assisting with the administration, maintenance, and improvement of the systems used throughout the organization.
The ideal candidate enjoys solving technical problems, working directly with people, and learning new technologies in an environment where priorities and technical challenges can vary from day to day.
Who We Are
For over 40 years, Connect Tech has built a solid reputation providing high‑performance computing solutions for some of the world’s most influential companies.
As an NVIDIA Elite Partner, Connect Tech’s products are used in state‑of‑the‑art technology on land, sea, sky, and space.
With leading‑edge design and manufacturing services backed by stellar technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our success.
What We Offer
- Competitive salaries: $55,000 to $65,000
- An attractive profit‑sharing program
- Opportunity to work within a high‑tech, leading‑edge technology field with products that appear in some really cool applications! (Robots, Drones, Artificial Intelligence, Vision Systems)
- 3 weeks’ vacation per year with no waiting period
- A “Dream Fund” (gym memberships, personal interest classes, etc.)
- A dynamic, energetic and growing company with a friendly community atmosphere
- A collaborative and supportive workplace that values the contributions and ideas of our staff, and are proud of our extremely low turnover rate throughout our 40‑year history
- Employees who have great passion for their work and who are always looking for ways to propel Connect Tech to the next level
Key Responsibilities
- Front‑Line IT Support
- Provide first‑line technical support to employees across office, engineering, and manufacturing departments.
- Diagnose and resolve hardware, software, operating system, connectivity, and peripheral issues.
- Assist employees with Microsoft 365 applications, email, collaboration tools, and business software.
- Assist with Microsoft 365 administration including user accounts, licensing, email, groups, and permissions.
- Track and resolve support requests, escalating more complex issues when necessary.
- Assist with employee onboarding and off‑boarding, including account setup, access, software, and equipment.
- Server, Workstation & Infrastructure
- Install, configure, maintain, and upgrade desktops, laptops, printers, scanners, and other IT equipment.
- Perform software installations, updates, patching, and hardware upgrades.
- Assist with the administration and maintenance of Windows and Linux servers, virtual machines, backups, and related systems.
- Assist with network infrastructure including switches, firewalls, wireless equipment, cabling, and connectivity.
- Application Development & Automation
- Develop and maintain internal web applications, databases, scripts, and other custom business tools.
- Assist with the development and support of dashboards, reports, system integrations, and automated processes.
- Troubleshoot and improve existing internal applications based on changing business requirements.
- Required Skills and Qualifications
- Post‑secondary education in Information Technology, Computer Systems, Network Administration, Computer Programming, or a related field, or equivalent practical experience.
- Hands‑on experience configuring and troubleshooting Windows computers, hardware, software, and peripherals.
- Practical understanding of network connectivity and troubleshooting.
- Familiarity with Microsoft 365 applications and services.
- PHP programming and working with My SQL databases and queries.
- Basic experience with programming, scripting, databases, or automation.
- Strong troubleshooting and problem‑solving skills with the ability to research and investigate unfamiliar technical issues.
- Strong communication skills and ability to provide clear, professional support to users with different levels of technical experience.
- Nice‑to‑Have Technical Skills
- Windows Server and Linux administration.
- Active Directory and Microsoft Entra ID.
- Microsoft 365 administration, including Exchange Online and Teams.
- Hyper‑V or other virtualization technologies.
- Networking, including switches, firewalls, wireless networks, and VLANs.
- Power Shell, SQL, Python, C#, AL, or other programming and scripting languages.
- Git or SVN source control.
- Microsoft Dynamics 365 Business Central or other ERP systems.
- Power BI, Power Automate, or similar reporting and automation tools.
- Experience supporting IT equipment in a manufacturing environment.
Connect Tech is committed to providing barrier‑free and accessible employment practice in compliance with the Accessibilities for Ontarians with Disabilities Act (A.
A.).
In compliance with the A.
A., Connect Tech will make necessary accommodations for applicants with disabilities to support participation in the recruitment process.
Please contact Human Resources if you require assistance.
#J-18808-Ljbffr
IT Support Specialist – Guelph employer: Connect Tech Inc.
Connect Tech is an exceptional employer located in Guelph, ON, offering a dynamic and collaborative work environment where innovation thrives. With competitive salaries, a comprehensive benefits package, and unique perks like a 'Dream Fund' for personal interests, employees are encouraged to grow and excel in their careers. The company's commitment to employee satisfaction is reflected in its low turnover rate and the opportunity to work on cutting-edge technology that impacts various industries.
