At a Glance
- Tasks: Lead the evolution of member services and support for physicians in a dynamic healthcare environment.
- Company: Esteemed non-profit organization focused on medical liability protection and risk management education.
- Benefits: Opportunity to shape the future of healthcare services and make a meaningful impact.
- Other info: Join a collaborative team dedicated to fostering inclusive leadership and innovation.
- Why this job: Be a visionary leader driving change in member experience with cutting-edge technology.
- Qualifications: Must be a physician with senior leadership experience in healthcare or related fields.
The predicted salary is between 121500 - 148500 $ per year.
About the Company
Esteemed organization providing medical liability protection & risk management education to physicians.
About the Role
The Company is seeking an Executive Director for Member Experience, a pivotal role that demands a visionary leader to guide the evolution of its member services. The successful candidate will be at the forefront of shaping the future of how the organization serves and supports its members, particularly in the context of rapidly advancing technology, AI, and digital capabilities. This role requires a strategic, curious, and courageous individual with a medical background, who is adept at leading complex transformations and challenging established norms.
The Executive Director will be responsible for a multidisciplinary portfolio, including:
- medico-legal services
- membership services
- physician support and wellness
- member experience planning and effectiveness
They must be prepared to honor the organization's successful past while boldly reimagining its future, ensuring that the service model remains exceptional, scalable, and sustainable.
Applicants for the Executive Director position must be physicians with a medical degree, clinical experience, and significant senior leadership experience in a complex healthcare, professional services, or related environment. The ideal candidate will have a proven track record of leading change, fostering inclusive leadership, and building alignment in diverse and dynamic settings. Experience in medico-legal, medical liability, or legal environments, as well as a background in evolving service models, digital or AI-enabled transformation, and bilingualism in English and French, are highly valued.
The role demands a leader with strong business acumen, emotional intelligence, and a commitment to creating an environment where all team members can thrive, particularly during periods of significant change.
Executive Director, Member Experience in Ottawa employer: Confidential
As a General Manager in our Projects Group, you will thrive in a dynamic and supportive work culture that prioritizes employee growth and development. Our commitment to excellence is matched by our focus on fostering strong client relationships and delivering high-quality project outcomes across the Americas. With a diverse team of professionals and a multi-office setup, we offer unique opportunities for collaboration and innovation, making us an exceptional employer for those seeking meaningful and rewarding careers.
