Concentrix CAN Chatham is seeking an Associate Site Director to lead the Customer Care operations at our Ontario site. You will oversee 250+ staff, drive KPI attainment, client satisfaction, and profitability while shaping a high-performance culture onsite every day. Reporting to senior leadership, you’ll manage budgets, staffing, training, and HR practices, mentor leaders, and collaborate across Ops, TA, Facilities, Quality, and HR to deliver exceptional customer experiences with a people-first
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Onsite Associate Site Director - Customer Care Leader in Kent employer: Concentrix
Concentrix is an exceptional employer that prioritizes employee growth and a vibrant work culture in Chatham, Ontario. With a focus on enhancing customer experiences, we offer comprehensive training programs, competitive benefits, and opportunities for career advancement within a supportive team environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic and fast-paced setting.
