Lead Customer Care operations onsite in Chatham, Ontario, using operational leadership and client relationship skills across multiple programs. Concentrix seeks an Associate Site Director to oversee a 250-plus FTE operation. This full-time leader manages site performance, staffing, budgets, training, and general human resources practices. The position directs leaders, develops talent, and collaborates with Workforce Management, Training, Quality, Human Resources, and Facilities. Success includes customer satisfaction, service levels, and contractual KPI attainment. Key Responsibilities:
Oversee Customer Care operations at the Chatham site Manage leaders driving exceptional customer experiences Direct staffing, budget, training, and human resources practices Monitor operational efficiency and implement service improvements Build client relationships across multiple programs Requirements:
Completed high school diploma or GED Experience managing approximately 250 staff members Experience managing multiple lines of business Ability to achieve KPIs and Service Level Agreements Willingness to work onsite daily and flexibly Bring site leadership, client relations, and operational excellence to Concentrix Customer Care in Chatham, Ontario.
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Associate Site Director Customer Care in Kent employer: Concentrix
Concentrix is an exceptional employer that prioritizes employee growth and a vibrant work culture in Chatham, Ontario. With a focus on enhancing customer experiences, we offer comprehensive training programs, competitive benefits, and opportunities for career advancement within a supportive team environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic and fast-paced setting.
