Serve automotive customers in Hamilton, Ontario, using bilingual communication and technical troubleshooting skills. This generally sedentary position uses computers, telephones, headsets, and office equipment.
Concentrix is seeking an Automotive Customer Service Representative Bilingual for customer support. You will answer questions, resolve concerns, and address technical, billing, and vehicle connectivity needs. The work includes troubleshooting hardware, software, networking, and other client products while following escalation paths.
Key Responsibilities:
- Assist automotive customers with product and service inquiries
- Resolve technical issues, billing concerns, and connectivity needs
- Troubleshoot hardware, software, networking, and client products
- Make outbound follow-up calls when required
- Deliver expert customer experiences
Requirements:
- Be at least 18 years old with secondary education
- Bring one to three years of customer service experience
- Use multiple computer systems and pass technical assessments
- Speak, write, and understand English and French
- Pass a typing test at thirty words per minute
Apply your bilingual communication, automotive support, and technical troubleshooting abilities as a Concentrix customer service representative.
Bilingual Automotive Customer Service Representative in Hamilton employer: Concentrix
Concentrix is an exceptional employer that prioritizes employee growth and a vibrant work culture in Chatham, Ontario. With a focus on enhancing customer experiences, we offer comprehensive training programs, competitive benefits, and opportunities for career advancement within a supportive team environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic and fast-paced setting.
