At a Glance
- Tasks: Lead global application support delivery and enhance service management for enterprise solutions.
- Company: Join a dynamic company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and operational excellence.
- Why this job: Make a real impact by driving service innovations and improving customer experiences.
- Qualifications: 15+ years in Application Support with strong leadership and ITIL expertise.
The predicted salary is between 121500 - 148500 $ per year.
Become the Global Application Support Delivery Lead, ensuring top-tier service management for enterprise solutions.
Your leadership will enhance application support quality and operational processes.
In this role, you will manage Application Managed Services, focus on incident resolution, and uphold SLA commitments.
With over 15 years of proven experience in diverse application environments, you will drive service innovations and continuous improvements.
Your leadership will oversee a range of support engineers and enhance customer communication during incidents.
Key
Responsibilities
- Lead end-to-end application support service delivery
- Oversee major incident management processes
- Maintain service governance and adhere to SLAs
- Conduct service reviews and operational metrics publishing
- Drive Problem Management to identify root causes
Requirements
- 15+ years in Application Support or AMS
- Expert in ITIL service operations
- Experience managing global delivery teams
- Strong skills in automation and AIOps
- Proven ability to conduct effective escalations
Harness your expertise in application support to enhance customer experiences and drive operational efficiency in this leadership role. #J-18808-Ljbffr
Global Application Support Delivery Lead in Toronto employer: Compunnel Inc.
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