At a Glance
- Tasks: Lead global ITSM initiatives and enhance service delivery with ServiceNow expertise.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and operational excellence.
- Why this job: Make a real impact on global IT projects and drive process improvements.
- Qualifications: 8+ years in IT Operations and deep knowledge of ITSM frameworks required.
The predicted salary is between 117495 - 143605 $ per year.
Overview
We are seeking an expert-level IT Service Management (ITSM) Consultant for an 18-month assignment supporting multiple global ITSM initiatives.
The consultant will work closely with global ITSM leadership and project stakeholders to execute enterprise-scale projects, drive process improvement, and ensure the successful delivery of ITSM solutions.
Deep expertise in Service Now is required for this role.
Responsibilities
- Collaborate to define requirements and implementation plans for enterprise-wide ITSM tools and technologies, focusing on Service Now.
- Ensure ITSM processes align with business objectives, regulatory requirements, divisional goals, and firm policies.
- Partner with ITSM leadership and technology teams to develop and execute strategies that enhance observability, responsiveness, resilience, and reliability.
- Maintain consistent compliance with Incident and Problem Management procedures and toolsets.
- Support and optimize strategic change management initiatives to minimize business disruption.
- Identify and drive process improvement opportunities within the ITSM framework.
- Collaborate on projects to improve IT service delivery efficiency and effectiveness across global teams.
- Promote a culture of continuous improvement and operational excellence.
- Required Skills
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Minimum of 8 years of experience in IT Operations within global, enterprise-scale environments.
- Demonstrated expertise in ITSM frameworks and best practices (ITIL, Agile, Dev Ops).
- Extensive hands-on experience with Service Now, including configuration and integration.
- Familiarity with agentic AI modules for ITSM functions is highly desirable.
- Strong analytical, problem-solving, and communication skills.
- Experience with reporting and analytics tools such as Power BI or Tableau is a plus.
- Proven ability to manage multiple priorities and deliver results in dynamic environments.
Education
Bachelor’s degree in Information Technology, Computer Science, or related field.
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