Elevated Technical Services Document Expert - L’expert(e) en documentation in Winnipeg

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centered and technology-enabled.

Our culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

Position Overview:

The Elevated Technical Services Document Expert provides technical expertise, deployment support, and operational guidance for retail systems IT equipment within customer environments. This role requires strong hands-on installation experience, technical documentation skills, and the ability to collaborate with internal teams, customers, and field technicians to ensure successful staging, testing, and deployment of retail technology solutions.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

• Act as technical resource for retail IT equipment including POS systems, handheld devices, scanners, printers, networking hardware, back-office systems, workstations, and related peripherals.
• Develop and maintain a strong understanding of retail systems IT equipment configurations, standards, and customer environment requirements.
• Provide technical support and troubleshooting for hardware, connectivity, configuration, and system issues affecting retail store operations.
• Coordinate with Compugen Integration Center teams to execute first article equipment staging, validation, and readiness activities.
• Partner with customer engineering teams to complete onsite Alpha and Beta installations, testing, and pilot programs for new devices, software, and store technology solutions.
• Create and maintain clear, professional technical installation documentation, staging procedures, equipment standards, and image/version records.
• Generate accurate systems IT equipment pick lists for MAC (Move/Add/Change), project rollouts, refreshes, and new store deployments.
• Provide remote and onsite technical support to field technicians during installation and deployment activities.
• Provide training, mentorship, and knowledge transfer to technicians, support teams, and field resources.
• Ensure all installations and deployments are completed in accordance with technical standards, timelines, and customer expectations.
• Identify opportunities to improve deployment processes, quality, and operational efficiency.

Required Skills & Qualification:

• Proven experience installing IT equipment in retail or multi-site customer environments.
• Solid understanding of structured cabling principles and data rack management best practices.
• Strong troubleshooting and problem-solving skills across hardware, cabling, and deployment-related issues.
• Excellent communication and collaboration skills with internal teams, customers, and external partners.
• Strong technical writing skills with the ability to create polished, professional installation documentation.
• Ability to work flexible hours, including evenings or weekends, to support off-hours installations before or after store openings.
• Willingness and ability to travel to customer locations as required.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Bilingual in French and English.

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.