Deliver exceptional support as a Deskside Support Technician with Compugen in downtown Toronto. This role focuses on providing VIP support, technical expertise, and coordination for onsite service tasks.
Compugen is seeking a skilled Deskside Support Technician to enhance user experiences with their top-tier assistance. You will serve executives and VIP users by resolving technical incidents, troubleshooting devices, and coordinating with service desk staff. Your position will also involve onboarding and offboarding users while maintaining high standards for service delivery.
Key Responsibilities:
- Provide white glove support for executives and VIP users
- Troubleshoot hardware, software, and connectivity issues
- Coordinate resolution of escalated technical incidents
- Support onboarding and offboarding of users
- Maintain documentation and ticket handling in ServiceNow
Requirements:
- Technical diploma or degree in Computer Science
- Minimum 5 years of customer service experience
- 3 years of deskside support experience
- A+ certification preferred; ITIL certification a plus
- Strong Windows OS troubleshooting skills
Elevate your technical support skills in a dynamic environment with Compugen's dedicated team in Toronto.
Onsite Deskside Support Technician Toronto employer: Compugen Inc
Compugen is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in AI and cloud solutions will be valued and nurtured. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead transformative projects that make a real impact. Located in a vibrant tech hub, Compugen offers a dynamic environment that encourages creativity and teamwork, making it an ideal place for professionals looking to advance their careers while contributing to meaningful technological advancements.
