Quality service analysis meets contract management at CLBC in Nanaimo, with hybrid work after six-month probation and three office days weekly. Support service providers while advancing dependable services for adults with developmental disabilities and families.
As a Quality Service Analyst, you represent Community Living British Columbia as the primary service-provider contact. You lead funding and service-level negotiations, monitor contract quality, develop resources, manage requests, and support crisis-response readiness. The role combines stakeholder communication, financial review, and problem-solving within Service Delivery.
Key Responsibilities:
- Consult Facilitators about support requests and resource suitability
- Conduct on-site monitoring reviews and investigate service issues
- Assist individuals and families experiencing crises
- Develop service relationships, contracts, and agreements
- Review funding reports and negotiate corrective actions
Requirements:
- Bachelor's degree in Business, Social Work, or related discipline preferred
- Social services experience in resource development or contract management
- Equivalent relevant education and experience may be considered
- Class 5 driver's license and clean driver's abstract
- Successful completion of a Criminal Record Check
Bring contract negotiation, financial analysis, and service-quality expertise to CLBC's Nanaimo Service Delivery team.
Quality Service Contract Analyst in Nanaimo employer: Community Living BC
Community Living British Columbia (CLBC) is an exceptional employer that prioritizes meaningful contributions to the community while fostering a diverse and inclusive workplace. Located in Port Moody, CLBC offers competitive salaries, opportunities for professional growth, and a supportive work culture that values collaboration and innovation. Employees enjoy flexible hybrid work arrangements and access to comprehensive benefits, including a pension plan and paid illness leave, making it an ideal place for those passionate about making a difference in the lives of individuals with developmental disabilities.
