In close collaboration with the Product Owner , the Business Analyst – Web Platform supports clients in their adoption of the web platform. They are responsible for user training, initial configuration of the environment based on client needs, and second-level technical support. Working closely with the application support team post-deployment, they play a key role in ensuring user satisfaction and autonomy.
- Identify and analyze client needs and web business processes;
- Communicate and adjust the web project plan, taking into account the ERP implementation project;
- Propose concrete and appropriate solutions aligned with client needs;
- Configure system components according to processes established with the client;
- Test and revise business processes as needed;
- Prepare and lead training sessions (virtual or in-person) for super users;
- Respond to level 2 support requests via email or phone;
- Analyze support requests, identify recurring issues, and apply simple solutions or suggest improvements;
- Document client interactions, configurations performed, and recurring issues;
- Collaborate with the Product Owner and development team to report issues, bugs, or suggestions for improvement;
- Participate in the continuous improvement of onboarding, training, and support processes;
- Contribute to the maintenance and creation of documentation (guides, video tutorials, FAQs).
$200 health and wellness allowance per year
Option to finish work on Fridays at noon all year long
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Business Analyst - Web Platform in Montréal employer: Commsoft Technologies Inc.
As an EDI Specialist at our innovative company, you'll thrive in a collaborative environment that values your expertise and fosters professional growth. With a generous health and wellness allowance and the unique option to finish work early on Fridays year-round, we prioritize work-life balance while empowering you to make impactful contributions to our data exchange projects. Join us in a culture that champions continuous improvement and supports your career development in a dynamic setting.
Contact Details:
Commsoft Technologies Inc. Recruitment Team
