At a Glance
- Tasks: Coordinate scheduling and dispatching of security personnel and manage operational communications.
- Company: Join a reputable company known for its commitment to security and community service.
- Benefits: Enjoy generous paid time off, employee discounts, and social outings.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Fluent in French, with experience in dispatch or call centre roles preferred.
The predicted salary is between 66025 - 66025 $ per year.
Location: 721 Boulevard Saint-Joseph, Gatineau QC
Schedule: Daytime, Monday to Friday
Salary: $66,025/year
We are currently recruiting for a Field Services Coordinator to work at our office in Gatineau, QC. This is a two (2) year term position.
The Field Services Coordinator (FSC) is a key operational position responsible for coordinating all activities related to the scheduling and dispatching of security guards, equipment, and service vehicles, working with Operations, Human Resources, and clients. The FSC prepares, executes, and follows up with all parties to ensure book-offs, open positions, staffing shortfalls, and short-term contracts are filled on a 24/7 basis with personnel possessing the right skill sets and profile for the contract.
Some of your responsibilities include:
- Locate, coordinate, and assign field employees and spares to fill book-offs, staffing shortfalls, and short-term contracts in accordance with client contracts, Commissionaires policies, and collective agreements.
- Answer incoming emergency and non-emergency calls, prioritize them according to urgency and operational requirements, and coordinate all communications within the specified territory.
- Problem-solve situations involving no-call/no-shows, double bookings, and other operational concerns.
- Authorize overtime to ensure shifts are covered.
- Build and maintain schedule templates, schedules, and timecards in the workforce management system.
- Assist with pay processing: overtime, shift approvals, contract/position errors, timesheets, pay amendments, etc.
- Plan, staff, and coordinate logistics for special events, including any required training and PPE.
- Track staffing issues and employee requests through to resolution with Employee and Labour Relations, Talent Acquisition, Pay and Benefits, and Occupational Health and Safety.
- Audit workforce management system data to confirm employees are assigned to the correct positions with the required qualifications and pay levels.
- Extract and analyze data to support investigative inquiries and client key performance indicators; prepare statistical reports.
- Assist, mentor, and train the Field Services Dispatcher and Field Section Timekeepers; provide guidance and coaching to Section Supervisors, spares, and new hires.
- Support operational and security tasks in the security operations centre and provide reception coverage as needed.
What’s in it for you?
- Work for a reputable and nationally known company.
- Work in a challenging and rewarding work environment.
- Generous paid time off, holidays, and sick days.
- Employee discount programs, social outings, and holiday gatherings.
Your must-haves:
- Fluent in French; functional in English.
- Valid Government of Canada Secret level security clearance (must hold or be able to obtain).
- Previous experience as a dispatcher or in a call centre environment.
- Experience working in the field of security special events, or a strong knowledge of their requirements (e.g. crowd and traffic control, powers of arrest, liquor laws).
- Knowledge of security contracts and experience with collective agreements.
- Intermediate to advanced computer skills, including MS Office (Excel in particular) and experience extracting data and producing reports; ability to quickly learn our internal scheduling and workforce management system to an advanced level.
Commissionaires values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender, and age.
Field Services Coordinator employer: Commissionaires
Commissionaires Ottawa is an exceptional employer that fosters a strong safety culture and prioritizes employee well-being. With generous paid time off, retirement plans with matching contributions, and a commitment to professional growth, employees thrive in a supportive environment that values diversity and collaboration. Located in the heart of Ottawa, this role offers the opportunity to make a meaningful impact on health and safety practices while enjoying a rewarding work-life balance.
