Location:101 Manning Road, Whitby, ON L1N 9M2
Compensation: $80,000 to $90,000 base salary + performance bonus
Job Type: Ongoing Fulltime
Expected Start Date: As soon as possible
Your Day to Day:
The General Manager's duties will include, but are not limited to, the following:
- Achieve revenue and profitability target and KPIs.
- Resident/Guest Relations: Ensure that services provided meet or exceed customer expectations.
- Improve service quality, operational efficiency, guest satisfaction, compliance standards, and financial performance.
- Team Leadership - recruiting, coaching, mentoring and managing the facility staff.
- Budgeting and Financial - develop site budgets and monitor revenue and expenses, analyze and develop reports to deliver to senior management.
- Marketing - lead marketing campaigns to achieve sale and revenue targets.
- Legal Compliance - ensure H&S standards are followed, work with various governing bodies as applicable to ensure contractual compliance.
- Operational - ensure the hotel runs efficiently and effectively.
- Assist in creating and achieving realistic and attainable operational goals and profitability objectives.
- Coordinate capital improvement projects to maintain or upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration.
- Achieve proper maintenance of the property through planned preventive maintenance programs for rooms & equipment.
- Other duties as assigned by management.
What You Bring to the Table:
To be successful in the General Manager position, an individual must have and demonstrate the following:
Education and Experience
- A degree or diploma in Business Administration, Hospitality or Sales or a related field of study.
- Seven (7) years experience working in a Hotel, Sales or in the Hospitality industry.
- At least two (2) years experience as a Supervisor or Manager in a relevant industry.
Skills and Abilities
- Ability to communicate effectively in English, both orally and written.
- Thorough knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Excellent organizational skills to plan, organize and direct the operations of the facility
- Ability to multi-task, innovative, creative thinker, and Customer-service oriented.
- Be an engaging leader who is highly inclusive, inspiring, and able to relate to all employees.
- Knowledge of financial management techniques and practices.
- Demonstrates empathy and understanding of the needs of customers
- Ability to build and maintain effective interpersonal and team relationships
- Ability to provide leadership, direction, support and motivation
- Conflict resolution skills.
- Ability to work independently with limited direction.
- Ability to work under pressure and maintain a calm focus during hectic periods.
Other Requirements
- Criminal record check and vulnerable persons search
- Medical clearance
- On-call availability
- Must be willing to work the hours necessary to ensure the effective operation of the facility, which may include nights and weekends
- Must be prepared to respond to emergency situations
- Must successfully complete a criminal background check prior to hire, including a Vulnerable Sector Screening, in accordance with applicable provincial and federal regulations.
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