Senior Manager, Communications in Toronto

Nieuport Aviation is the passenger terminal partner at the award-winning Billy Bishop Toronto City Airport (YTZ). Backed by significant international expertise in managing aviation infrastructure, we are committed to being the leading airport infrastructure partner - where every journey is elevated, communities thrive, and growth is inclusive and enduring. Our mission is to drive economic growth by conveniently connecting travelers through a seamless customer experience grounded in safety and operational excellence.

Nieuport is committed to a diverse and inclusive workplace. We encourage applications from qualified candidates and will work to reasonably accommodate applicants’ accessibility needs throughout all stages of the recruitment and selection process.

Reporting to the Chief Strategy Officer, the Senior Manager, Communications is the organization's communication lead, responsible for delivering compelling communications narratives and campaigns, leading executive communications and thought leadership, managing media relations, and leading communications responses to emerging issues.

Key Accountabilities:

• Develop and execute communications strategies that support organizational priorities, public affairs objectives, and reputation-building efforts.
• Shape a clear, consistent organizational narrative that reflects Nieuport’s role, priorities, and value to passengers, partners, stakeholders, and the communities it supports.
• Advise senior leaders on communications positioning, key messages, and plans that build awareness, understanding, alignment, and trust.
• Set the executive communications and thought leadership agenda for the CEO and executive team.
• Prepare speeches, presentations, briefing materials, key messages, and thought leadership content that help senior leaders communicate with clarity and credibility.
• Lead the communications response to emerging issues, operational events and situations.
• Develop and maintain communications plans, protocols, and response frameworks that support timely, accurate, and coordinated decision-making.
• Monitor issues, media coverage, and public sentiment, and provide timely counsel to senior leadership on potential risks and response options.
• Coordinate accurate, consistent communications across the organization during sensitive, fast-moving, or high-profile matters.
• Develop proactive media relations strategies that support organizational priorities.
• Serve as the lead for media inquiries, monitoring, responses, and relationship management with local, regional, and national media.
• Identify speaking, thought leadership, and other opportunities with key audiences.
• Support public affairs, stakeholder engagement, and corporate initiatives through strategic messaging and communications planning.
• Oversee execution and delivery against communications channels, including the website, social media, executive platforms, and internal communications.
• Manage communications priorities, budgets, agencies, consultants, and external partners.
• Build communications capability across the organization by providing subject matter expertise, practical tools, and guidance across the organization and in partnership with partners.
• Foster a culture of responsiveness, collaboration, sound judgment, and high-quality execution, supported by regular updates and reporting.

Qualifications:

• Bachelor's degree in Communications, Public Relations, Journalism, Public Affairs, Political Science, or a related discipline.
• 7+ years of progressively senior communications experience.
• 4+ years leading communications.
• Demonstrated experience in strategic communications, media relations, issues management, executive communications, and reputation management.
• Experience providing communications counsel to senior executives.
• Experience leading communications during high-profile, sensitive, or crisis situations.
• Experience working within a complex, highly visible, multi-stakeholder environment.
• Bilingualism (English/French) is considered a strong asset.
• Exceptional writing, editing, and storytelling abilities.
• Strong strategic thinking and sound judgment.
• Expertise in issues management, crisis communications, and reputation management.
• Deep understanding of media relations and the evolving communications landscape.
• Strong public affairs and political acumen.
• Ability to perform effectively under pressure and manage competing priorities.
• Strong planning and organizational capabilities.
• Ability to influence and advise senior leaders with confidence and credibility.

What we are Offering:

• Competitive salary plus bonus, dependent on meeting annual goals.
• RRSP matching (after three months' probation period).
• Robust medical, dental, and life benefits.
• Public transportation or parking allowance.
• An opportunity to surround yourself with a group of dynamic professionals who are all working towards elevating the experience for the millions of travelers choosing to use Billy Bishop Toronto City Airport.