IT Technician in Richmond Hill

Support Full Time Richmond Hill, ON $65,000 - $78,000 CAD per year

Job Type

Full-Time

Location

Greater Toronto Area (GTA), Ontario

Schedule

Monday to Friday, with Saturday rotation; approximately 40–44 hours per week

Salary

Benefits

Vacation and health and wellness benefits

Expected Start Date

As soon as possible

About Intrust Technology Solutions Corp.

Intrust Technology Solutions Corp. (ITS) provides end-to-end managed IT solutions to dental and medical professionals throughout the Greater Toronto Area (GTA).

We are seeking a friendly, technically skilled, and client-focused IT Technician to join our team.

In this role, you will provide remote and on-site technical support, troubleshoot complex IT issues, and assist with technology projects and infrastructure implementations.

The ideal candidate is a strong problem-solver who takes initiative, communicates professionally, and is committed to delivering excellent client service.

Key Responsibilities

• Provide remote and on-site technical support and customer service to clients.
• Diagnose, troubleshoot, and resolve hardware, software, server, desktop, network, firewall, and infrastructure issues using established procedures.
• Perform on-site installations, hardware and system upgrades, network cabling, repairs, maintenance, and testing.
• Execute server and network infrastructure upgrades and migrations.
• Conduct on-site analysis and resolve complex desktop and end-user technical issues, recommending and implementing appropriate corrective solutions.
• Maintain accurate, timely, and detailed service tickets, including documenting incidents, problems, resolutions, and updates while on-site.
• Prioritize, schedule, resolve, and **escalate** service tickets as required.
• Coordinate with third-party vendors regarding hardware repairs, software issues, upgrades, and technical support.
• Ensure clients’ technical issues are resolved to their satisfaction.
• Develop and maintain technical documentation, instructional materials, and knowledge base articles.
• Take ownership of assigned projects, solutions, and responsibilities within broader business initiatives.
• Develop technical expertise and assist with training staff on new technologies.
• Follow internal IT policies, procedures, and service standards.
• Maintain high standards of accuracy, clarity, efficiency, and quality in all work.
• Build and maintain positive, professional relationships with existing and prospective clients.
• Perform other duties as assigned by the supervisor.

This position requires participation in a team-based, rotating after-hours support schedule to assist clients outside normal business hours, as needed.

Qualifications and Requirements

• 4+ years of relevant IT support or field service experience.
• A university degree, technical college diploma, or equivalent combination of education and experience is preferred.
• Demonstrated experience providing field service and technical support, including working with third-party hardware and software vendors.
• Strong working knowledge of Microsoft Windows operating systems, including Windows 10 and 11, and desktop applications.
• In-depth knowledge of Microsoft Server environments, including Windows Server 2016, 2019, 2022, and 2025.
• Experience with firewalls, routers, switches, internet connectivity, network security, antivirus solutions, VPNs, and backup systems.
• Strong understanding of LAN, WAN, DNS, DHCP, SQL, and Group Policy.
• Experience managing virtualization environments, including Hyper-V and VMware.
• Knowledge of Microsoft 365, Office 365, Azure, SQL Server management, and cloud-based applications.
• Ability to read, interpret, and follow technical manuals, procedural documentation, and original equipment manufacturer (OEM) guides.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly and professionally.
• Ability to work independently, take initiative, manage competing priorities, and identify opportunities to improve customer support.
• Valid driver's license and access to a personal vehicle, with the ability to travel to client sites throughout the GTA.
• Willingness to work overtime and participate in scheduled after-hours support as business needs require.
• Ability to lift and transport moderately heavy equipment, including computers and peripherals.
• Preferred Qualifications and Assets
• Comp TIA A+, MCSE, or equivalent IT certifications.
• Knowledge of ITIL principles and service management practices.
• Experience with dental practice management software or other dental technology systems.
• Experience supporting IT environments in medical, dental, or other professional service settings.

What We Offer

• Competitive annual salary of

$65,000–$78,000 .

• Health and wellness benefits.
• Opportunities to work with a variety of IT systems, technologies, and client environments.
• The opportunity to contribute to technical projects and develop your expertise in managed IT services.
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