Product Lead – Calgary

urllo is the global leader in URL redirect technology. Human-centered; we build technology, but we build it for people. A profitable, bootstrapped scale-up — we grow on revenue, not runway, which means we make decisions and build product with a long-term, customer-centric view. A small accountable, adaptable, collaborative, creative and passionate team.

Why this role exists

This is a new seat. Our Founder/CEO has owned product since day one, but no longer has the bandwidth — and it's slowing us down. We need someone who can take it over, earn his trust, and challenge his thinking with conviction.

Who you are

• A genuine eye for intuitive UX and UI design — "don't make me think" is how we judge every screen. There's no separate design function; that's you.
• You build real empathy with customers — and you know how to act on it.
• Technical aptitude is second nature. Our product lives in a niche, technical space (URL redirection, DNS, edge/CDN) — you pick up technical domains quickly.
• Experienced enough to walk into a room with our Founder, get up to speed on his thinking and know when to align and when to challenge.
• Strong instincts for decision-making when the data is limited — you often won’t have a statistically significant sample size to lean on.
• Outcome-focused, detail-oriented, and unafraid to ask "why".

What you'll do

• Own the product: define the roadmap, translate customer, market and business input into requirements, design the user experience and stay ahead of development cycles.
• Run customer and market discovery and partner closely with engineering to ship performant, well-scoped product increments.
• Design end-to-end UX/UI yourself with an emphasis on intuitive, low-friction workflows.
• Be accountable for what we build, how it looks and works, and why — and the trusted steward of our Founder's vision.

Experience Required

• 5+ years in B2B SaaS as a product owner, or similar, ideally in a technical domain.
• Proven ability to earn trust with senior stakeholders and influence product direction — not just execute a backlog.
• A track record of running customer discovery and translating it into shipped product, not just research reports.
• Strong UX/UI instincts and product design principles, demonstrable through past work.
• Strong written and verbal communication skills (business English).
• Hands-on experience writing code — even AI-assisted — enough to prototype, speak engineering's language fluently, or contribute directly when it counts.
• Solution architecture or technical sales experience to support customer-facing teams.
• First-hand experience in our ICP (IT/marketing ops/SEO teams managing link & domain infrastructure).

A lean, high-trust organization where your voice shapes what we build. Flexible, hybrid environment: we ask for 2 days/week in our downtown Calgary office. Async-first communications culture — meetings only when needed. A zero-crunch culture that respects your evenings and weekends. Paid time off to support causes you care about, through our volunteer program. A diverse and inclusive workplace. We are proudly queer-founded and led, and believe that more diverse teams produce better work. We welcome and respect all backgrounds, nationalities, genders and gender-expressions, sexual orientations, neurodivergence and ability levels. Not a perfect match on paper, but confident you can deliver the outcomes we seek? We'd rather hear your story than filter you out on a checklist — tell us how your experience translates.